BOREALIS COMPOUNDS Hiring for CSR – Customer Service Representative Job at Port Murray, NJ Full Time

Customer Service Representative (Long Term Temp to Perm Role)

• Perform essential CSR activities for Customers in overseas territory, requiring maritime and air logistics.
• Responsible for Customer satisfaction by facilitating successful execution of international trade sales orders, and deliveries (maritime and air shipments) (in line with business requirements).
• Facilitate seamless (efficient) collaboration between Sales, Borealis plants, Shared Service organisation, 3rd party service providers, and BOSC functions to achieve & sustain industry leading export service
• Contribute to successful sales growth in international trade scenarios by continuous improvement and project participation.

Responsibilities:

• Contribute to successful sales and supply chain execution by applying specialist expertise in applicable trade, transport, payment methods (e.g. Letter of Credit) and country regulations.
• Manage the execution of orders and deliveries for assigned portfolio of complex export countries for both Borealis and Borouge orders, Intercompany and stock transfer orders including from remote warehouses.
• Proactively intervene to facilitate service as promised with respect to delivery, documentation and payment services.
• Responsible to use Customer and professional insight to take initiative for improving collaboration, system, process and execution performance based upon defects, customer requirements
• Invest in effective professional relationship across a diverse network including sales teams, 3rd party providers, Customs authorities. Finance and treasury, Logistics, Planning and Site logistics among others.
• Responsible for accurate calculation and payment of sales agent commissions
• Responsible for accurate, efficient and timely completion of maritime and air shipments to assigned Customer portfolio
• Obtains export certificates from various government agencies in compliance with each shipment and ensures that all export documentation meets legal requirements
• Provide excellent and timely customer service by informing customers of the status of their shipments

Requirements:

• Bachelor degree or combination of High school degree plus applicable secondary education + min. 3 years´experience in Customer Service
• Proficiency in English, additional language and culture experience is a plus
• Training in International Trade Logistics (Sea and Air), Customs & Excise process requirements, Secured Payment methods (Letter of Credit handling)
• 2 years of CSR experience or relevant commercial and business administration experience preferably from multiple functions
• Software Experience: Microsoft Office and SAP
• Achievement orientation
• Teamwork and Co-Operation
• Ability to multi-task, prioritize and manage time effectively
• Commercial Awareness
• Customer Orientation & Relationship
• Strong listening & communication skills

We are an equal opportunity employer. Minority/Female/Disabled/Veteran

Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test and background check.

Job Type: Long term temp role

Job Type: Full-time

Pay: Up to $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Profit sharing
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
All visitors have their temperature check and must wear a mask.

Experience:

• Customer Service: 3 years (Required)

Work Location:

• One location

Work Remotely:

• Temporarily due to COVID-19