DISH Hiring For NOC Technician at Englewood, CO Full Time

SUMMARY
The NOC Technician will take part in maintenance events and monitor the enterprise; respond to alerts, troubleshoot the issue, follow through to resolution and assist with Incident Management. The NOC Technician II will provide Tier 1 & Tier 2 support for server and network environments including but not limited to routers/switches, circuit availability, vendor escalations, Windows/Unix support, and batch processing.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Thoroughly and accurately understand alerts / issues and follow through resolution.
• Provide single point of contact duties for high-risk & service impacting events.
• Open and refer trouble tickets to the appropriate level of support.
• Escalate network problems both internally and externally.
• Answer and manage triage hotline during off hours. Determine severity level and execute standard escalation procedure.
• Assist ITSD Service desk during off hours with Tier 1&2 support tasks, i.e. reset passwords.
• Strong communication skills with the ability to multitask and prioritize.
• THIS IS AN OVERNIGHT SHIFT POSITION: 7pm-7am – Thursday, Friday, Saturday & alternating Wednesdays

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
A Bachelor’s Degree in Computer Science, MIS, or equivalent in combination with 6 (six) months to 2 (two) years of experience working in a Network Operations Center or related support role required.

SKILLS

• Knowledge in Windows/Unix server platforms.
• Experience in infrastructure monitoring and management tools.
• Base knowledge in networking and system connectivity.
• Excellent communication and attention to detail skills, with an eagerness to provide outstanding customer service to both internal and external clients.

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
• Ability to compute, ratio and percent and to draw and interpret graphs.

REASONING ABILITY

• Ability to define and analyze problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical, written or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS
None required.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essentials functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essentials functions

While performing the duties of this job the employee is required to sit, use hands, use tools, stand, walk, kneel and lift equipment.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Standard office environment. The noise level in the work environment is quiet to moderate. Standard computer room environment.
Compensation: $50,180.00/Yr. – $64,645.00/Yr. Uncapped Commission: From versatile health perks to new career opportunities, this role provides all the benefits you need to be
successful. Check them out on our careers website .

Successful completion of a pre-employment screen, to include a drug test, criminal background check and Motor Vehicle Record.