911-Dispatcher/Clerk Full Time

GENERAL DUTIES: The primary function of the clerk/dispatcher is to receive and dispatch emergency and non-emergency requests for police, fire, and emergency medical services. Clerk/dispatchers handle public inquires at the transaction window; accept payments for fines, stipulations, bails, parking permits, licenses, etc. They operate police radio communications and all TIME System telecommunications equipment; maintain department records using both computerized and manual filing systems and monitor municipal lock-up facilities via closed circuit television.

KNOWLEDGE, SKILLS & ABILITIES SUMMARY: (not limited to) The ability to read, write, and speak English fluently; speak clearly; hear and understand radio, telephone, and verbal communications; vision capable of reading documents and operating the equipment in the work area; ability to sit for long periods of time and work in an enclosed area; ability to remain in control and work under stressful situations; ability to mentally retain information on a short and long term basis; ability to comprehend and follow oral and written instructions and to think and react quickly in all types of situations; ability to organize and execute assigned tasks; ability to compile, analyze, record and assemble data and information in a meaningful and effective manner and make good decisions and judgments; ability to perform several functions in rapid succession or at the same time; ability to tactfully and courteously communicate with callers in emergency situations and/or altered mental states; ability to learn and operate various types of equipment used in the assigned duties; ability to learn and apply the proper methods, techniques, procedures, rules, regulations, and policies governing call taking; and must be able to work with little or no supervision.

MINIMUM QUALIFICATIONS: U.S. citizen; Minimum age – 18; High school diploma; No felony convictions; good moral character. Candidates must also be able to work mandatory overtime.

DUTY HOURS/OPEN POSITIONS: Full-time (1 position): rotating schedule 5 on 2 off 4 on 2 off. Current open shifts –Swing-Early/Late: Early (2:50pm to 11pm)/Late (10:50pm-7am). (5 day week: 2 Late/3 Early, 4 day week: 2 Early/2 Late) (Will be straight early shift if/when part time Late Shift position is filled). Part-Time (1 position): Late Shift (10:50PM-7AM) rotating schedule 2 on 5 off, 2 on 4 off.