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Job Description
Join our AAA Missouri Emergency Roadside Team!
Call Center Work from Home Opportunity!
Starting at $18.00 per hour (Plus weekend shift differential of 10% = $19.80 per hour)
Full Time xe2x80x93 40 hours a week
Swing Shift hours: Start anytime between 10:30am and 6:30pm (for an 8-hour shift)
Virtual On-line – Paid Training: Starting on Thursday, March 2, 2023, for 7 weeks.
Must live in Missouri, Arkansas, Kansas, Louisiana, Mississippi, Southern Illinois, or Southern Indiana
We are looking for Emergency Roadside Specialists to process requests for roadside assistance as part of our fast-paced, member service organization, demonstrating concern for member safety and effectively diffusing high tension situations.
You will have approximately 7 weeks of virtual on-line paid training to prepare you to provide legendary service to our members! All equipment will be provided to you after completion of training to continue your role at home!
Successful candidates in the role possess resiliency in diffusing high stress situations.
Ability to provide excellent customer service to 100+ member calls a day.
Youxe2x80x99ll need a passion for helping people, and the desire to exceed member expectations in a structured, goal-oriented environment.
Excellent written, verbal, and computer skills provide success.
Requires 1 year of previous customer service experience. Call Center experience is preferred, but not mandatory.
High School diploma, GED or equivalent along with the successful completion of background and drug screening mandatory.
Remarkable benefits:
- Health coverage for medical, dental, vision
- 401(K) saving plan with company match AND Pension
- Tuition assistance
- PTO for community volunteer programs
- Wellness program
- Employee discounts
The Automobile Club of Missouri is part of the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity xe2x80x93 we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.xe2x80x9d
AAA is an Equal Opportunity Employer
