AbbVie Hiring for ACPRU Recruitment Phone Lead at North Chicago, Illinois Full Time

Purpose:

Manage the ACPRU clinical trial subject recruitment Call Resource Management system in support of clinical trials conducted at the ACPRU. Ensure compliance with all applicable policies, procedures, regulations and guidelines. Support continuous improvement initiatives focused on building the ACPRU volunteer database to ensure efficient and effective subject recruitment to meet trial timelines and organizational objectives.

Responsibilities:

• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
• Lead training on Salesforce Call Resource Management system for contract phone technicians. Assigning subject number in PIMS/Esource including entering demographics and medical history information.
• Responsible for performing duties so as to ensure studies conducted at the ACPRU are filled with qualified clinical trial subjects and the active volunteer database supports the ACPRU clinical trial demand. May cross train with other areas at ACPRU.
• Develop and implement ACPRU goals for number of screening appointments made for each study.
• Responsible for timeliness of follow-up calls for each subject including overview of study objectives with inclusion/exclusion criteria, length of trial, number of outpatient visits, missed screening appointment, check-in reminders calls, screening cancellations within 24 hours.
• Assist in identifying future ACPRU needs and identify to recruit trial subjects based on previous database use and trial enrollment.
• Manage call center database and provide metrics on 4 to 5 thousand calls per quarter as well as status of each call.
• Ensure response to and assignment of all inbound, outbound, email and text messages within 24 hours.
• Pre-screen potential subjects using approved recruitment questionnaire and discuss previous medical history per subject.
• Coordinate and organize subject charts for upcoming screening appointments which includes ACPRU Screening Record, Confidential Subject Follow-up, and subject photo (if not new).