Absolute HCBS Hiring for Community Content Specialist at Arizona Full Time

Description:

Job Summary:

The Community Content Specialist is a varied activity role within the Community Relations Department at Absolute HCBS that supports the agency’s outreach, engagement and marketing goals. The Community Content Specialist creates and maintains all of the agency’s digital assets, promotional products and printed materials, including social media and communication platforms.

The ideal candidate will have technical background in either graphic design, communication, marketing or social media engagement and be able to leverage these skills in order to maintain established brand standards of quality and accuracy. The position requires a strong attention to detail, ingenuity and adaptability. This position encompasses a defined span of control within the responsibilities listed for someone who engenders trust, demonstrates a sense of urgency, and assures consistent achievement of quality standards.

Roles and Responsibilities:

• Update and maintain data on the website (replace links, change out bullet points, upload media, add pages/content) and respond to all website instant message chats and emails.
• Create monthly newsletters or email notifications from our MailChimp templates
• Collect data for newsletters/email notifications as necessary by collaborating with other departments or researching relevant information within the community.
• Format agency documents and materials in English and Spanish (if a candidate is not fluent in Spanish, it does not preclude them from this position; translation services are available within the agency).
• Maintain the Google Drive
• Maintain and create content calendars for social media profiles (FB, Instagram, Linked In, Pinterest) using the agency’s project management software, Monday.com
  • Create and manage paid ad campaigns
  • Create and manage graphics
  • Share trending posts from related or relevant organizations
  • Utilize mentions and tags
• Maintain all social media engagement; including answering comments and mentions, responding to private messages, and engaging in community groups; to encourage page transparency and growth.
• Use Canva, Illustrator, Acrobat and Photoshop and create brand specific digital/print material
• Collaborate with others internally and externally to maintain agency branding requirements for all digital and print materials.
• Coordinate with print and supply vendors to ensure all offices and events are adequately stocked with print and promotional materials
• Create and maintain printed agency materials (business cards, brochures, flyers, handouts, trade show materials) in accordance with the branding & publishing requirements.
• Inventory, propose and prepare marketing materials for distribution and use including promotional products.
• Attend community events and engagement activities as required. You may be required to prepare speeches, take photos, and assist where needed for events. Participation in in-person administrative team-building activities is also expected (quarterly).
• Awareness of community activities, advocacy efforts and sponsorship relationships/requirements when creating or resharing existing content.
• Create High Five awards and send out award notification emails as part of our engagement and recognition programs.
• Manage and fulfill ADA requests from community members and agency stakeholders.
• Provide customer service support wherever necess

Requirements:

Preferred Skills:

• Proficient in Adobe programs, Google Workspace, Facebook Business Manager/Ads Manager, WordPress, SEO trends, Google My Business, Google Analytics, and a variety of social media platforms.
• Highly organized, good communicator, familiar with accessibility features and requirements.
• Knowledge of printing requirements, including trims, bleeds, color corrections, templates, file formatting etc.
• Familiar with competition and community business best practices.
• Have a basic understanding of budgeting and maintaining a project budget..
• Familiarity with working within a remote work environment.
• Strong technical writing skills, including but not limited to drafting, writing, editing, proofreading and formatting written material.
• Familiarity with basic marketing concepts and following project deadlines.
• Bilingual (Spanish) is a plus.

Position Requirements:

• Must have 1-3 years of experience with social media marketing, graphic design, printing and advertising, general marketing, communications or sales experience.
• Must provide at least three portfolio samples, including but not limited to business social media posts, authored blog articles, graphic design work (flyers, cards, webpages, graphics, banners etc.) or similar end-products.
• Must be responsive to all social media, email, webpage, text, call, or chats within 24 business hours.
• Must have at least 3 months experience and/or education in the field of developmental disabilities or related. Acceptable experience includes but is not limited to caring for a family member with a disability, previous employment as a provider or a caregiver, a special education teaching degree, paraprofessional certification, volunteering with a disability-related community organization etc.
• Must be at least 18 years of age.
• Must be able to pass a background check.
• Must complete and maintain the minimum necessary training classes (~10 hours, paid for by Absolute)
• Must be able to acquire and maintain a Arizona Department of Public Safety Level 1 Fingerprint Clearance card (paid for by the applicant, approximately $75)
• Must have reliable transportation to travel to events within the state of Arizona. (Approved mileage is reimbursed, meal stipends are available for qualifying events.)
• Must be willing and able to work a variety of hours, including but not limited to early mornings, evenings or weekends. Flex time is provided for approved after-business hour events as a 1:1 PTO exchange.

Physical Requirements:

• May be required to perform physical duties such as lifting, bending, kneeling, walking etc.
• Must be able to work within a variety of work environments – indoor, outdoor and in a variety of weather conditions.
• Prolonged periods sitting at a desk and working on a computer.
• Prolonged periods standing at events
• Must be able to lift up to 45 pounds at times.