Accanto Health Hiring For Admissions Coordinator Team Lead at St. Paul, MN  Full Time

Position summary

The Accanto Admissions Coordinator (AC) Team Lead is responsible for supporting the day-to-day functions for the Accanto AC Team. This role requires extensive knowledge of AC process and cross-team processes, in order to serve as the first point of contact for team member questions, consults, and escalations. This role also supports the onboarding and training of new team members in partnership with the Admissions Coordinator Manager. This role is responsible for routine auditing of designated AC touchpoints and provides general administrative and overflow support for the AC Team.

Job responsibilities

• Serve as the first point of contact for triaging unique cases presented by the AC Team. Partner with collaborative team leaders for pre-admit escalation solutions.
• Maintain a wide scope of knowledge about AC processes and all workflows related to the AC team, including overlap with partnering department processes and workflows for The Emily Program and Veritas Collaborative.
• Serve as the primary trainer for the AC team. This includes the onboarding, training, and development of new and existing team members, in collaboration with AC manager.
• Assign PTO coverage and help with monitoring coverage completion.
• Provide overflow support to AC team members as needed.
• Conduct a monthly caseload analysis. Monitor trends and averages and share with the AC Manager.
• Assist with tracking and auditing needs (e.g. Air Traffic Control, Medical Intake placeholders, Nursing Assessments, DA Priority Intake placeholders, etc.) and identify any trends, inconsistencies and/or areas of opportunity.
• Participate in change management projects (e.g. EHR integration) on behalf of AC team.
• Assist in maintaining and updating a shared repository of all policies, procedures, trainings, etc., for the AC Team.
• Participate in designated data collection projects (e.g. MI data collection) as assigned by AC manager.
• Perform all other duties as assigned.
• Always maintain the confidentiality of former and current client’s protected health information, as directed by state and federal law, and Accanto policy.

Job qualifications & experience

• Bachelor’s degree is required.
• 3+ years of experience in a healthcare setting required.
• Experience in mental health care and eating disorder treatment preferred.
• Leadership experience is preferred.
• Basic knowledge of MS Office Suite with ability to learn new applications.

Business Competencies

• Ability to independently solve complex problems.
• Strong attention to detail and commitment to quality.
• Solid interpersonal skills with the demonstrated ability to develop and maintain productive relationships.
• Ability to communicate effectively with clear and concise communication.
• Demonstrate initiative and exercise good judgment (e.g, in starting tasks, ability to structure own work, stay on task).
• Approach problems and/or challenges with a solution focused mindset.
• Ability to prioritize and adapt to changing priorities.
• Work in a fast-paced environment with minimal supervision.
• Shows passion for our business, clients, and values.