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Job Description
Organization: Corporate Functions/Corporate Services & Sustainability
Location: Orlando, FL
Accenture is a leading global professional services company that helps the worldxe2x80x99s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen servicesxe2x80x94creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the worldxe2x80x99s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360xc2xb0 value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360xc2xb0 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.
People in the Corporate Function contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.
Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenturexe2x80x99s workplace as a robust business function leveraging Accenturexe2x80x99s business and technology strategies.
The Orlando office is in the heart of ASIS. It is a place where clients co-create, collaborate, and learn with our Accenture teams. We are seeking a strategic problem-solver with amazing customer service and hospitality skills. This role will provide office operations services and white-glove customer support (client welcome experience, meeting preparation and event production).
Key Responsibilities:
Independently complete a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering, document services, switchboard, reception, floor operations support, space utilization management or other location services.
Perform administrative duties according to location guidelines.
Conduct quality assurance checks to ensure service standards are being met.
Oversee and assist with the integration of new joiners.
Carry out instructions for security, fire, health and safety and maintain records.
Act as a point of contact for the landlord or external providers and manage regular contract relationships.
May receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the GU/location.
Act as the point of contact for various Workplace Solutions tools/databases, related basic technical support and end user training.
Process space reservation requests (assign and confirm space, catering and equipment) and ensure optimal workspace occupancy (less than 50% of their time.)
Set up, maintain and/or provide support for workspace/meeting rooms including catering and audio/visual equipment.
Provide audio-visual support/troubleshooting prior to and during meetings and events as needed.
Stock and maintain appearance of general use areas (e.g., copy room, coffee/vending area, etc.).
May provide basic technical support for standard office equipment (e.g., copiers and printers).
Provide support related to on-site catering and liaise with Event Planner(s).
May manage operations of communication center/switchboard on a daily basis.
Greet/direct employees and visitors, issue visitor access cards, answer general inquiriesx, assist in resolving issues/concerns or direct them to the appropriate resource.
May assist with customer retrieval, return and/or destruction of documents, according to archival guidelines.
Problem-solve by drawing on knowledge of other departments utilizing network of contacts.
Act as a resource for questions from workgroup and customers.
May prepare daily, weekly, and monthly s associated with the office or workgroup.
May be involved in actions related to programs or projects.
Onsite CF Roles – This role will require you to work in the office.
Work schedule is 8 am-5 pm Mon-Fri. Ability to work occasional overtime and/or flex schedule to support late afternoon/evening events.
Basic Qualifications
High School Diploma/GED
Minimum of 3 years of customer service experience
Preferred Qualifications
Passionate about customer service
Appropriate technical skills (familiarity with MS Office Suite and demonstration of ability to learn new platforms/technologies)
Intermediate to advanced skills in Microsoft Word, Excel, PowerPoint & Outlook
SharePoint skills are also desirable
Professional Skills
Delivery Focus
Good communication skills (written and oral)
Good organizational, multi-tasking and time management skills
Ability to communicate and work with all level of customers
Ability to lift and move items, up to 40 lbs
Demonstrated leadership in professional setting; either military or civilian
Demonstrated teamwork and collaboration in a professional setting; either military or civilian
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in Albany County, NY, California, Colorado, New York City or Washington as set forth below.
California $22.26 to $49.33
Colorado $22.26 to $42.64
New York – Albany $20.63 to $39.47
New York City $25.77 to $49.33
Washington $23.70 to $45.38
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.
Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an or speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.
