We are looking for Operations Supervisor to join our team. The Operations Supervisor assists record center and transportation specialist team members in daily operations by providing support and direction, with the input and direction of the Market Leader.
Assist Market Leader in managing record center and transportation specialist team members in determining and monitoring workload, schedules, time off, and general operations activities to ensure accuracy, efficiency, safety and security, while meeting Access SOP standards and Client Service Level Agreements.
Complete daily operational tasks related to the branch including, but not limited to, maintaining appropriate inventory, managing the destruction process for all clients, facilitating perm-outs, and organizing records for productivity, safety, incentives, maintenance, meetings and training.
Participate in the training of team members on systems, scanners, workflows and procedures and provide feedback to Market Leader on team member performance as needed.
Participate in candidate interviews as needed.
Participate in counseling Record Center and Transportation Specialist Team Members when performance issues arise and provide feedback to Market Leader on performance reviews of team members.
Ensure compliance with appropriate OSHA regulations and ensure all accidents and injuries are properly reported.
In collaboration with Market Leader, ensure facility, as well as all vehicles, are safe and clean and follow through on any repairs or maintenance as needed.
Ensure completion of all scheduled Record Center Audits.
Organize and maintain records for all productivity, safety, incentives, maintenance, meetings and training.
Meet or exceed budgetary and KPI targets.
Lead safety and security meetings and advise the appropriate manager of any violations.
Know and understand defined role in the Company Disaster Recovery Plan.
Create an environment of collaboration with team members.
High school diploma or equivalent required.
3 years past work experience in a service industry required.
1 year experience leading service-oriented teams required.
Must possess basic computer skills.
Must have solid supervisory skills and the ability to guide and train team members on daily activities. Must be skilled in operating a forklift and/or pick lift.
Ability to complete paperwork accurately and completely understand the importance of detail and accuracy.
Routine lifting of 20-50 pounds (100-400 containers per day).
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
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