Account Management Resources Hiring For Bilingual Recovery Specialist at Oklahoma, United States Full Time

Job Description

Position Summary: The Bilingual Recovery Specialist will be responsible for the collection of past due accounts as assigned in a fast-paced goal orientated call center environment. They will handle outbound and inbound calls, supporting our Spanish speaking customers. They will provide excellent customer service and skip tracing searches when relevant, regarding the collection of past due accounts as well as consumer inquiries and disputes. On-going training and the opportunity to obtain the ACA Collector certification will be provided.
Candidates should be self-motivated, effective communicators, excellent negotiators and have the ability to navigate sensitive situations.
Essential Job Functions:

• Recover payments of delinquent accounts through outbound and inbound calls
• Retain system knowledge and company process to thoroughly and accurately work accounts
• Excellent negotiation skills
• Skip tracing searches to be performed when relevant to the collection of past due accounts

Required Skills:

• Fluent in both English and Spanish
• Excellent Knowledge Retention
• Ability to work independently with minimal supervision
• Thorough and Attentive to detail
• Multi-tasking abilities
• Strong negotiation skills
• Ability to maintain excellent attendance record
• Skip tracing abilities
• Strong organizational skills
• Creative problem solver
• Effective Communication and interpersonal skills
• Customer service skills
• Must type a minimum of 40 WPM

Education and Experience Guidelines:

• High school diploma or equivalent required
• Experience with third party collections and/or medical collections is preferred
• Bi-Lingual a plus

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Physical and Mental Requirements*:

• Required to sit for up to two hours at a time
• Speaking
• Listening
• Verbal Intelligence

Requirements:

• High School Diploma or equivalent
• Must be able to attend onsite training before transitioning to 100% remote
• Must have a high-speed internet connection available in your home
• Must be vaccinated for COVID-19 or be able to complete the series before your date of hire
• Pre-employment drug screenings and criminal background checks are mandatory.

Additional Information:

• Varying week day only schedule
• Training program will provide the skills to perform this job
• Ongoing compliance training will be provided
• Employee Benefits include health, dental, vision, life, short term, long term, HSA, 401k with employer match, paid time off, sick time, vacation, and holidays.

This job description in no way states or implies that these are the only duties to be performed by the incumbent in this position. They will be required to follow any other job related instructions and to perform any other job related duties requested by any person authorized to give instructions or assignments. Pre-employment assessments may be required for this position.Job Type: Full-timePay: From $13.00 per hourBenefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Commission pay

COVID-19 considerations:
All new-hires for this position are required to be vaccinated for COVID-19 and live within an hour from OKC in order to attend the mandatory in-person training for the first week of employment.License/Certification:

• Driver’s License (Preferred)

Work Location: Remote