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Full Job Description
Duties/Responsibilities:
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers with excellent service
- Keep records of all conversations in our call center databases in a comprehensible way
- Assist patients in basic troubleshooting of devices, replacing devices, ordering consumables, and transferring to other departments as needed.
- Meet personal/team qualitative and quantitative targets
- Other duties as assigned.
Required Skills/Abilities:
- Certified Nurse Aide or Medical Assistant (preferred)
- Previous experience in a customer support role
- Previous call center experience preferred
- Strong phone and verbal communication skills along with active listening
- Familiarity with Google Suite, ability to quickly learn and properly use several systems for documentation and communication
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- MUST be bilingual in Spanish and English
Education and Experience:
- High School Diploma or equivalent
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Work setting:
- Remote
- Telehealth
Language:
- Spanish (Required)
License/Certification:
- Certified Medical Assistant (Required)
Work Location: Remote