The minimum qualifications for this role are:
· Model N developer with functional knowledge/capabilities
· Strong communication skills
· Experience with Pharmaceuticals industry is a plus
· Minimum of a bachelor’s degree (or equivalent) is required
· Proficiency in speaking, comprehending, reading and writing English required
5+ years
1. Provider’s resource must act as an SME and point of contact for business and IT stakeholders for all queries, issues & challenges related to the platforms in scope
2. Provider’s resource must support Non-Prod and Prod environments of the platforms in scope which includes:
a. Platform’s administration, user access provisioning, establish connectivity, Setup and maintain connectivity to other platforms both internal and external
b. Proactive monitoring of platforms jobs, inbound and outbound interfaces and take actions as needed for resolutions coordinating with Interface/systems support IT team
c. Troubleshoot issues reported by platform users and provide resolutions for any processes that break in coordination with vendor (Model N) or upstream/downstream IT support partners
d. Schedule a weekly meeting with business and IT stakeholders to review status of tickets
e. Provide guidance to users on application functional capabilities and usage in coordination with vendor Model N
f. Capture business requirements, perform impact assessment, and provide resolutions in coordination with vendor Model N as required
g. Maintain self-service knowledge base documents on an ongoing basis
h. Maintain functional & technical documentation and update as needed
i. Provide support to the projects related to the platforms in scope as needed
3. Support platform hotfixes, seasonal upgrades by understanding new release features, analyze impact to the existing business process, Data loads, perform IT testing, provide guidance on test scenarios and support testing in coordination with business, IT and Vendor (Model N)
4. Provide data extracts as requested for audits and business needs
5. Create Custom Cognos reports or application configuration/enhancements as needed
Job Types: Full-time, Part-time, Contract
Pay: $80.00 – $85.00 per hour
Schedule:
Ability to commute/relocate:
Education:
Experience:
Work Remotely:
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