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Job Description
6 month Project Onsite $24.00 / hour
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You have similar experience in an international environment, you master the rules of international trade (Incoterms, documentary credit) as well as customer management and order management software (ideally SAP). You are also known for your knowledge of the supply chain, your expertise in flow management.
You know how to be rigorous and organized, and know how to work independently. Versatile, you manage varied and rhythmic files. Your interpersonal skills allow you to collaborate with various interlocutors, both internal services, B2B customers and service providers.
Responsible for customer satisfaction (level of service and efficiency)
Follow and ensure the right level of efficiency of the team in its daily tasks (such as managing customer disputes, monitoring the portfolio…)
Understand logistics, customs and transportation compliance requirements
Proactively communicate with front offices in the event of anticipated delivery performance issues (provide visibility into key performance KPIs)
Be the point of contact for crisis management
Actively promote customer centricity, empower and coach a customer-focused team and develop customer calls/visits.
Manage escalating customer issues in collaboration with other departments (suppliers/factories) to minimize impact on customers.
Animation of SIMs and event cycles of the OM team and promote exchanges with other departments such as transport, Operation DCs, customs … to improve customer satisfaction and team performance.
Continuous pursuit of improved efficiency and customer satisfaction
