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Job Summary: Reporting to the Body Shop manager or supervisor, the Body Shop Q.C. will ensure quality control through each stage of the metal repair, paint and finish process while maintaining high standards for efficiency and observing all safety requirements. Perform all additional duties assigned by the manager or designated supervisor. Must know, practice, and ensure that company policies, procedures, and applicable state and federal laws are followed at all times.
Responsibilities and Duties include but are not limited to the following:
1. Provide excellent customer service:
Maintain a professional appearance, orderly work environment and friendly disposition by greeting others positive working relationships.
Return customers vehicles in clean condition with radios, seats, mirrors and other convenience items in the same position as when the customer brought the vehicle in. No smoking in customer vehicles.
Resolve any customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidences.
Provide prompt and courteous service to all persons with whom they come in contact. Maintain a professional appearance and neat work environment at all times consistent with company policy.
2. Perform body shop duties:
Run inventory reports for the body shop, and print repair orders.
Make sure parts for repairs order parts for repairs. Ensure parts are ordered for approved repairs. Once the parts are approved by the account, then deliver to the designated technician.
Provide technicians with their assigned repair orders.
Create estimates for body shop repairs.
Properly complete all work documentation and entering it in Mitchell or designated tracking system.
Complete proper inspection in accordance with auction standards (or if necessary re-inspection) of vehicles upon completion of work in the body shop. Properly log the vehicle information upon completion of satisfactory completion of inspection.
Contact lot manager or designated manager to deliver more cars to the staging area when number of cars available falls below the predetermined level.
3. Other:
Practice and promote company Core Values.
Ensure all shop area conditions are not a potential threat to employee or customer safety.
Respond to and follow proper procedures on employee or customer accidents, injuries, and loss or damage to any property. Report all incidents to Detail Shop Supervisor or Manager immediately per auction policy.
Body Shop Q.C. Responsibilities and Skills:
Communication- Interpersonal skills to communicate with employees, customer, and members of management.
Drive- Follow company policies and procedures when operating vehicles.
Mechanical- Ability to jump start vehicles that wont start. Fuel- Ensure vehicles have fuel, if needed then fuel vehicles.
Fuel- Ensure vehicles have fuel, if needed then fuel vehicles.
Body Shop Q.C. Qualifications:
High School Diploma or GED preferred.
Previous experience in an automotive environment preferred.
Must be qualified to operate a motor vehicle and possess a valid drivers license.
Must be able to operate vehicles with a manual or automatic transmission.
Effective employee relations, communication and interpersonal skills required.
Ability to understand and adhere to Company policies in all areas.
Physical Requirements and Working Conditions:
The physical activity requirements of the position are Light to Heavy Physical Work.
Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.
Constant reaching, standing, walking, fingering, grasping, feeling, talking, hearing
Frequent-stooping, repetitive motion
Occasional- balancing, kneeling, crouching, pushing, pulling, lifting
Potential – running, jumping, yelling or other rapid forceful movement in emergency situations.
This position is subject to inside and outside environmental working conditions including temperature changes, outside weather conditions, slightly elevated ambient noise levels, minor potential physical hazards as electrical, mechanical, and cleaning equipment, body shop, painting and cleaning chemicals; and minor atmospheric conditions affecting skin or respiratory systems such as fumes, odors and dusts associated with body shop and paint operations.
Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.
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