Administrative Support Associate III – Detention Records Government Job Dept-Sheriff Full Time

Buncombe County is a caring community in harmony with its environment where citizens succeed, thrive, and realize their potential. Our mission is to promote a healthy, safe, well-educated, and thriving community with a sustainable quality of life; to provide effective and efficient government our citizens can trust; and to deliver needed service through a responsive work force committed to excellence, integrity, and teamwork.

Job Title:  Administrative Support Associate III – Detention Records

Purpose of the position:

This position is responsible for providing administrative support to ensure efficient operations in the Detention Facility Records Office.

Minimum Education, Training and/or Experience (required at time of hire):

High School diploma or equivalent and four (4) years of customer service/office experience; or an equivalent combination of education and experience.

Essential Functions of the position:

Perform a variety of general clerical and office administrative work to support efficient program or department operations; including but not limited to answering of phones, greeting and assisting walk-in customers, distribution of mail, and general data entry tasks.

Provide internal and external customer service via phone, email, and in person; respond to inquiries about program services, take message and/or refer inquiries to the most appropriate parties when necessary.

Coordinate and support department/program meetings and events, such as invitation/ distribution, registration, agenda development, dissemination, and minute-taking duties; set up conference rooms; notify participants; prepare and/or assemble meeting materials including multimedia equipment.

Maintain and order office supplies, as assigned and when needed.

Coordinate the preparation, editing, and distribution of correspondence, reports, and documents, such as fax and referral monitoring, data entry; accreditation document processing; policy dissemination and tracking; document management;

Perform accurate and timely data entry; post or file client data as required.

May assist in sending out billings and other mass mailings; Process departmental invoices, billing, purchase orders and AFPs.

Perform basic research and compile documents needed for various reports and management-level documents.

May accept payments for fees, fines, goods, or services as required by the department; may balances cash drawers or registers, and prepared required cash reports.

Assist with special projects and duties as requested.

Perform other related duties as assigned.

Knowledge, Skills, Abilities:

Knowledge of general office or work unit procedures, methods and practices.

Knowledge of and ability to use correct grammar, vocabulary, spelling and office terminology to compose and/or proofread correspondence, reports and other materials.

Knowledge of all services provided by programs within the division and the policies and procedures that govern the work of the division.

Ability to be resourceful and use sound judgment in gathering and giving information, and coordinating and monitoring office activity and workflow.

Ability to record and compile information with tedious attention to detail. 

Ability to learn and independently apply laws, departmental rules and regulations. 

Ability to learn office process and procedures and apply this knowledge in problem-solving and responding to questions and inquiries. 

Ability to use judgment in coordinating and monitoring office procedures and workflow. 

Ability to use courtesy and tact in performing public contact and communication duties that may be sensitive in nature. 

Ability to schedule and coordinate a variety of appointments, meetings and/or conferences. 

Department:Sheriff Location: Asheville, NCJob Posting End Date: April 06, 2022Salary Range: $15.82 – $20.96

Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee’s unique experiences, opinions, and perspective.

It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race, color, religion, sex, national origin, political affiliation, physical or mental disability, age, veteran status, genetic information, sexual orientation, gender identity or any other legally protected class under federal or NC State law. In addition the Agency expressly prohibits any form of workplace harassment or discrimination.

Applicants for employment are invited to participate in the affirmative action program by reporting their status as a protected veteran or other minority. In extending this invitation, we advise you that: (a) workers (applicants) are under no obligation to respond but may do so in the future if they choose; (b) responses will remain confidential within the human resource department; and (c) responses will be used only for the necessary information to include in our affirmative action program. We are a company that values diversity. We actively encourage women, minorities, veterans and disabled employees to apply. Refusal to provide this information will have no bearing on your application and will not subject you to any adverse treatment.