Administrative Support Specialist I Government Job Dept-Department of Social Services Full Time

Essential Duties

The duties listed below are not all of the duties that may be assigned but are those that are considered as essential for an employee to perform.

• Provide high levels of customer service by answering the phone, greeting office visitors, providing accurate information to callers and visitors, taking messages, and/or forwarding clients to appropriate staff person.
• Provide direction to visitors when appropriate.
• Provide staff and public with various information and/or materials and may conduct research to locate requested information or materials as needed.
• Sorts and distributes mail.
• Enters and retrieves data from computer systems such as NCFast, EIS, MCI and Compass.
• Conducts research, file set ups, and scans documents using appropriate indexing and keys in various state forms.
• Interacts and communicates professionally and courteously with the immediate supervisor, other department personnel, other department heads and employees.
• Serves as backup for coworkers as needed and assigned.
• Perform other related duties as assigned.

Minimum Qualifications

• Completion of high school or GED equivalency is required.
• Knowledge of computer and other technical terminology used within the department, knowledge of operating and maintaining a variety of office equipment as necessary.
• Knowledge of department or division policies and procedures.
• Ability to accept payments. 
• Only candidates chosen for an interview will be required to take a typing test. 
• The candidate selected must undergo a criminal background check and pass a drug screening test prior to employment.
• MINIMUM PHYSICAL OR ABILITY REQUIREMENTS: Work is light and requires exerting up to 20 lbs. of force occasionally. Additionally, walking, kneeling, lifting, mental acuity, reaching, repetitive motion, stooping, and visual acuity required.