Log In
Sign Up
Job Description
ADP is hiring a Senior MasterTax Account Manager. The Senior MasterTax Account Manager is responsible for maintaining partnerships with assigned clients to ensure long-term, successful relationships with ADP by supporting and managing client expectations. The Account Manager is the key contact for client users and the primary resource responsible for the ADP relationship.
ADP MasterTax Module: Service Excellence is a core value at ADP and in MasterTax we help companies achieve their tax payment/filing responsibilities by using our best-in-class MasterTax software product to simplify their efforts. To succeed, we invest in technologies, programs, and our people to continually improve the way we service and help our clients run their businesses. It’s all about enabling the clients we serve to be more effective employers. You make it happen by collaborating with other ADP Associates to ensure our products and services deliver winning results. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.
The nature of what you do every day will not change – your #1 goal is to help our largest clients with any MasterTax-related issues so they can focus on their core business. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you’ll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. So healthy it’s almost unhealthy. Not only can you find a career here but friendships that last in a company that values inclusion.
RESPONSIBILITIES:
- The Senior Account Manager does this by providing top-level support for MasterTax clients.
- This role will proactively consult with clients on program success and strategize with the client on ways to help ensure client obtains maximum use of the MasterTax software.
- This role is also responsible for identifying and resolving complex issues that the client may be experiencing with MasterTax and provide solutions, within guidance.
- This department requires associates to maintain an updated knowledge of the MasterTax software.
- Apply industry and product knowledge to optimize system configurations and produce upgrades beneficial to clients.
- Client Meetings – Periodic account reviews with client users and/or executives.
- Collect, schedule and present data for periodic reporting of issues, including challenges, trends, highlights, action plans, account status and planning.
- Regularly provides client with additional product and services information.
- Internal Communication-Key liaison with all ADP entities to proactively communicate and monitor service and product issues.
- Manage activities of functional team members to ensure delivery of optimal service, client satisfaction, retention and profitability.
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
- Payroll Tax industry experience preferred but not required
- ADP MasterTax product experience a plus
- Outstanding written and verbal skills
- Demonstrated ability to think strategically
- Demonstrated strong influencing & negotiating skills
- Professional presence
TO SUCCEED IN THIS ROLE: Requirements
- At least five years of experience in a payroll, tax, or customer service environment, call center/client support, or practitioner with systems experience.
- Familiarity with complex software applications and systems
- You can work overtime hours during peak seasons.
A college degree is great but not required. What’s more important is having the skills to do the job. Other acceptable experiences could include:
- Experience noted above, OR
- Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.
YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:
- Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
- Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
- Continuously learn through ongoing training, development, and mentorship opportunities.
- Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- Focus on your mental health and well-being. We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
- Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
- Payroll Tax industry experience preferred but not required
- ADP MasterTax product experience a plus
- Outstanding written and verbal skills
- Demonstrated ability to think strategically
- Demonstrated strong influencing & negotiating skills
- Professional presence
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.
If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched 401(k), Student Loan Repayment Program, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.
Compensation Range for this role is $55,900 – $113,700 Year
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
