**This is a regional role. Applicants can reside anywhere within the region for consideration. The region consists of the Philadelphia, PA – Baltimore, MD – Atlantic City, NJ areas.
SUMMARY
The Technical Services Account Manager (TSAM) will serve as a consultant and subject matter expert for our enterprise professional Customers and regional Professional Sales teams, providing differentiated Automotive Business SOLUTIONS (ABS) leveraged throughout the entire Customer Life Cycle. These SOLUTIONS include, but are not limited to, TECHNET Professional, eServices, eCommerce, and CARQUEST Technical Institute (CTI)/WORLDPAC Technical Institute (WTI).
Using this consultative approach, the TSAM will work collaboratively with the regional Professional Sales team to analyze regional markets and develop strategies that accelerate growth of our Automotive Business Solutions to gain market share. Together, the TSAM and regional Professional Sales team will analyze, diagnose, develop, and propose SOLUTIONS with a differentiated value proposition for professional Customer business challenges. These SOLUTIONS will serve to retain and grow existing Customer business and gain share from competitively held accounts.
The TSAM will play a critical role in leading the execution and activation of the TECHNET Professional, eServices, eCommerce, and CTI/WTI programs, their strategies, sales, and results at the region level. They are accountable for meeting or exceeding sales and membership targets for their respective region, but also project management and providing the needed support for each of the respective programs.
This position will utilize strong cross-functional, collaborative relationships with internal business partners to fully leverage their offerings and create a truly innovative value proposition and optimum Customer Experience. They will work closely with each supporting program department at the Customer Support Center (CSC) and work collaboratively with Professional Marketing to provide feedback and insights to ensure that SOLUTIONS and programs continue to meet or exceed the needs of current and future Customers.
The TEAM has an authentic passion for the professional Customer, leveraging the full complement of our SOLUTIONS with a strategic and innovative approach to our business.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE
SUPERVISORY RESPONSBILITIES
CERTIFICATES, LICENSES, REGISTRATIONS
PHYSICAL DEMANDS
WORK ENVIRONMENT
Job Requirements
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.
AAPPRS
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