Advanced Radiology Hiring for Medical Receptionist at Bel Air, MD Full Time

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The Patient Services Representative is responsible for greeting in a courteous and professional manner all incoming patients, visitors, physicians, vendors or other individuals. The person in this position is responsible for registering patients and coordinating with back-office personnel for timely turnaround. This individual responds to patient questions and concerns, both on the telephone and in person and is responsible for all paperwork associated with patient registration.

Schedule: Monday – Friday 11:30am-8:00pm with monthly Saturday rotation

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets and registers patients in a friendly and service oriented manner.
• Notifies appropriate team member on patient arrival.
• Obtains proper insurance and patient information, collects signatures and ensures accuracy and completion of necessary documentation.
• Verifies/ updates changes in patient/physician/insurance to ensure proper billing.
• Collects and logs all co-pays and fees.
• Answers/ transfers incoming phone calls.
• Schedules, reschedules or cancels new or current patients, confirms appointments and notifies staff of changes when necessary.
• Enters accurate information in the system.
• Pre-registers, submits reports and documents, inputs clinical data as needed for appointment, and requests films as needed.
• Gives patients appropriate orientation for preparatory and safety protocols, and provides directions to facilities if needed.
• Responds to patient’s minor questions and concerns, and refer to supervisor when necessary, in an expedient manner.
• Maintains awareness of temperament/mood of patients in lobby in order to ensure optimal service experience and curtail any frustrations or communication that could affect the experience of other patients.
• Communicates delays in appointments in a timely fashion and offers rescheduling in circumstances where delays could be significant.
• Coordinates with the back office staff for timely and effective care of patients.
• Obtains proper authorization and identification prior to release of confidential medical records.
• Uses clerical skills (e.g. filing, organizing, process incoming mail etc).
• Provides management with reports and logs when required.

Minimum Qualifications, Education and Experience

• Must have one of the following: a high school diploma or general education degree (GED), one to three months of related experience and/or training, or an equivalent combination of education and experience.
• Possesses and utilizes excellent customer service skills, strong public relations skills, and exceptional written and verbal communications skills.
• Must be detail-oriented and organized, possess clerical skills, and have the ability to interact effectively with doctors, referring doctors and staff, patients, vendors, peers, and management.

Quality Standards

• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.
• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
• Attends regular corporate meetings as requested.
• Follows OSHA regulations, RadNet and site protocols, policies and procedures.
• Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.
• Practices universal safety precautions.
• Promotes good public relations on the phone and in person.
• Adapts and is willing to learn new tasks, methods, and systems.
• Reports to work regularly as scheduled; consistently punctual with respect to working hours and lunch schedules, and maintains satisfactory personal attendance in accordance with RadNet guidelines.
• Completes job responsibilities in a quality and timely manner.

Pay Range

$13.50 – $21.74 / hour

We offer career advancement opportunities & benefits including: medical / dental / vision coverage, paid time off, paid holidays, a pre-tax 401k plan, a pre-tax flexible spending plan, education reimbursement, free life insurance, inter-company transfer opportunities, hands-on training, and a host of other perks! Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

RadNet is an equal employment opportunity employer and treats all applicants and employees in a fair and non-discriminatory manner without regard to race, color, religion, sex (including pregnancy), gender, gender-identity, national origin, ancestry, genetic information, citizenship, age, mental or physical disability, veteran/military status, qualified disabled veteran, marital/ domestic partnership status, religious creed, medical condition, sexual orientation, political activity, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $17.00 – $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Dependent care reimbursement
• Disability insurance
• Employee assistance program
• Employee discount
• Family leave
• Financial planning services
• Flexible schedule
• Free flu shots
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid orientation
• Paid time off
• Paid training
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Healthcare setting:

• Clinic
• Outpatient

Medical specialties:

• Radiology

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Bel Air, MD 21015: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person