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Job Description
The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Essential Job Duties and Responsibilities
Job Duty
Strategic associate relations consultation to help align management actions with business objectives, associate engagement, and legal compliance goals.
Develop and maintain solid understanding of business goals and initiatives, company and division policies, and workforce compliance obligations.
Provide strategic advice to managers on workforce matters including but not limited to associate development, retention, performance and conduct related disciplinary action, terminations, and organizational/divisional initiatives.
Guide managers in assessing need for and developing associate-related communications including corrective action documentation.
Strategize with managers in improving work relationships, resolving associate concerns, enhancing associate engagement and retention, and fostering compliance with company/division policy and applicable laws.
Evaluate and address associate grievances, identifying and recommending any appropriate action items to include without limitation, enhancements or changes in policies or practices as needed. Partner with Associate Relations leadership team in development of any such policies.
Evaluate value of dispute resolution to resolve workplace conflicts and mediate such disputes between associates and managers as needed.
Handle RIF analysis and implementation with guidance from AR leadership team and Legal.
Represent the company at unemployment hearings as needed.
Administrative Responsibilities
Prepare and finalize employment action and investigation documentation
Input and update associate relations incident management system
Project Management
Lead and/or participate in special projects as assigned
Supervisory Responsibilities
Direct Reports
– This position does not have supervisory responsibilities for direct reports
Indirect Reports
– This position does not have guidance or mentoring responsibilities for indirect reports
Travel and/or Driving Requirements
– Travel is an essential duty and function of this job. Driving is not an essential duty or function of this job.
– Travel up to 5%
Minimum Qualifications
The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job
Education Level: (Required): Bachelor’s Degree or equivalent experience
Field of Study/Area of Experience: Human Resources
3-5 Years of experience in Associate Relations counseling and investigations
SPHR or PHR certification preferred
Skills, Knowledge and Abilities
- Paramount sensitivity to and ability to maintain confidentiality
- Excellent written communication and verbal communication skills
- Customer service orientation
- Exceptional interpersonal skills
- Strong prioritization skills
- Proven conflict management skills
- Strong qualitative analysis and decision making skills
- Solid research, analysis, and problem-solving skills
- Ability to exercise sound judgment
- Ability to work effectively with management
- Well-organized, detail-oriented, and able to handle a fast-paced work environment
- Track record of building and maintaining customer/client relationships
- Flexible and adaptable, able to change and alter according to changes in projects or business environment
- Ability to work independently and prioritize duties with minimal supervision, in order to meet deadlines
- Ability to work cooperatively with others toward common group objectives, demonstrates respect for the ideas and contributions of other team members, cultivates positive relationships with other associates
- High level of professionalism
- Ability to effectively balance business objectives, associate interests, and compliance obligations
- Ability to solicit and be receptive to feedback
- Intermediate level knowledge of federal and state employment laws
- Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers
Environmental & Physical Requirements
Office / Sedentary Requirements
Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.
Additional Information Regarding The Company Job Duties and Job Descriptions
Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.