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Ag-Power
Field Service
Technician *
Position Specifics:
Department: Service
s to: Service Manager or Service Location Manager
Supervises: None
Purpose:
Independently performs complex on-site diagnostics, service repairs and maintenance work on customer agricultural and turf equipment. May require some direction or guidance from the
Service Manager, Service Location Manager, or Shop Foreman.
Responsibilities: o Performs complex on-site diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products o Participates in required Service EDUCATE Training programs o Supports customer clinics o Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order o May promote and sell dealer service programs directly to customers o May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle o Maintains current knowledge of John Deere and competitive products o Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment o Follows all safety rules and regulations in performing work assignments o Completes all s and forms required in conjunction with work assignments o Accounts for all time and material used in performing assigned duties
Experience, Education, Skills and Knowledge: o 4+ years of experience performing service repairs o Outstanding interpersonal and customer service skills o Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures o Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment o Ability to use Service Advisor and basic computer functions o Ability to operate vehicles and equipment used for diagnostic purposes o Ability to lift at least 75 lbs. repeatedly o Advanced or Master Service Technician certification preferred o High School Diploma or equivalent experience required; Associates degree preferred
o Valid driver’s license required; CDL (Commercial Driver’s License) preferred o Ability to operate a Field Service Truck, 1 ton to CDL Classification (16,000lbs. – 33,000lbs.) o Fork lift license preferred o While performing the duties of this job the employee is regularly required to stand; walk; use hands to handle or feel. o The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch or crawl. The employee is regularly required to lift 10 pounds up to 25 pounds. o The employee is frequently required to lift up to 50 pounds. o The employee is occasionally required to lift up to 75 pounds. o While performing the duties of this job, the employee is regularly required to talk and hear.
Work Environment: o While performing the duties of the job the employee is regularly exposed to moving mechanical parts and fumes or airborne particles. o The employee is frequently exposed to outside weather conditions. o Employee is frequently exposed to loud noise levels.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Experience level:
- 3 years
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Overtime
- Weekend availability
Work setting:
- Outdoor work
Experience:
- Diesel Engine, Truck & Heavy Equipment Mechanics: 2 years (Preferred)
Work Location: One location
