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Job Details
Description
The American Hospital Association (AHA) is a national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. We are currently seeking a Operations Manager, ASHRM for our downtown Chicago office. This position is a hybrid role (three days in the office, two days working remote).
Starting base salary = $86,000 – $107,000 a year (commensurate with related experience).
The Operations Manager manages business operations, membership, and governance functions. This position analyzes the business performance of the American Society for Healthcare Risk Management (ASHRM) programs, publication and projects to help improve operations and meet business and strategic objectives. This position manages member recruitment and retention, and governance and member engagement activities, including management of the Advisory Board, affiliated chapters, committees, and volunteers. This role will provide management oversight of other employees.
- Provides day-to-day oversight of business operations to increase operational efficiency and identify new business opportunities.
- Analyzes business data to provide insights related to financial, market and industry trends with business strategy implication and existing programs, barriers to program growth and opportunities for improvement.
- Review membership trends, financial statements, sales reports, or other performance data to measure success of ASHRM and identify areas for improvement.
- Recommends performance improvement opportunities based on analysis the reduce cost, increase revenue, grow membership, improve customer satisfaction, support informed decision making for new and existing business development programs.
- Manages sponsorship programs and continually identifies opportunities for optimizing revenue generation.
- Manages membership growth and retention.
- Oversees all operational aspects of ASHRM’s membership to ensure membership goals are met. Provides oversight of membership processes and customer service to ensure data integrity and relevance to maximize member recruitment and retention. Works with marketing to analyze member base and maximize data potential to support targeted marketing and new business development efforts.
- Manages ASHRM awards, scholarship, and member recognition programs. Establishes timelines and manages applications and selection processes; and ensures smooth and professional processes supporting members.
- Collaborates with other colleagues to identify and implement best practices for membership recruitment and retention, as well as seek synergies with the organizational membership side of Field Engagement.
- Manages governance functions and volunteer engagement.
- Manages projects and timelines related to the governance of the Society and serves as the main point of contact for the Advisory Board. Manages all Advisory Board documents, including agendas, notes, and the strategic plan. Anticipates and identifies potential issues and conflicts and recommends solutions.
- Manages ASHRM affiliated chapters, the chapter leadership workshop, and ensures positive relations with affiliated chapters.
- Manages committees and volunteers to ensure members are engaged and working in alignment with ASHRM goals.
- All other duties as assigned by Supervisor.
- Supervision of other staff.
BENEFITS
We offer an excellent total compensation package, which includes medical/dental coverage (PPO/HMO), vision care, life insurance, short and long-term disability plans, 401(k), tuition reimbursement, paid vacation/holidays/sick days, wellness programs and more!
The American Hospital Association (AHA) is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. We will provide reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call (312) 422-3000 and ask for the VP, Human Resources and let us know the nature of your request and your contact information.
The AHA participates in the E-Verify Program.
Qualifications
Education
Preferred
Bachelors or better in Business Administration or related field.
Experience
Preferred
5-7 years: Minimum of 5 years experience in an association role is required. Professional experience in operations or business is a plus. Advanced degree is a plus. Master’s Degree is a plus.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
