Purpose & Objective:
The Manager/Writer role is critical to the overall success of the business. They are the keeper of the values, the maintainer of the standards, and the leader whom everyone in the shop follows. The person who fills this role will not only lead and manage all aspects of the shop, they will also sell repairs to clients as needed to help the shop reach its sales goals.
Job Responsibilities and Duties:
This may include confronting and assisting frustrated customers. Prevent customer service issues whenever possible by monitoring/ensuring that all the verbal and written commitments/contracts made by staff are being honored. Provide coaching
to staff regarding how to give better customer service based on observations made and/or from feedback from clients.
Examples could be: running a shuttle, selling tickets, checking out customers, cleaning the bathroom, picking up a part, or any
other task that can be safely completed which is needed.
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
This position is full time management of a very busy large scale independent automotive repair facility. Compensation is combination of base and commissions based on performance of the business and it’s abilities to meet financial targets on a monthly basis.
Job Type: Full-time
Pay: From $95,000.00 per year
Work Location: One location
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