Alameda Alliance for Health Hiring for Health Assessment Coordinator / Job Req at Alameda, CA Full Time

PRINCIPAL RESPONSIBILITIES:

Under general supervision from the Manager of Case Management, this position is responsible for completing health assessments electronically and telephonically to health plan members for the purpose of non-clinical care coordination and other outreach campaigns. The Health Assessment Coordinator will possess impeccable customer service skills with the ability to establish positive relationships with members, over the phone, along with exceptional listening skills, excellent verbal and written communication skills, a clear speaking voice, and an understanding of long term services and support in Alameda County.

Principal responsibilities include:

• Electronically input completed health risk assessment (HRA) and/or other health assessments (HA) as needed for new and existing members.
• Document members’ non-clinical observations and responses to HRAs in case management system.
• Document care coordination needs in a timely manner in case management systems independently and in coordination with team members and case managers.
• Collaborate with case management staff on care coordination cases to ensure that member health needs are met.
• Conduct outbound calls to members for other outbound programs or campaigns as determined by management and provide members with basic health and wellness information and educational resources.
• Collaborate with case management staff on care plan’s and care coordination activities, as appropriate.
• Participate in meetings and trainings with other departments in order to gain general knowledge of care coordination and specific physical and behavioral health conditions.
• Maintain security, confidentiality and integrity of electronic database.
• Update and maintain community resource listings.
• Research and compile data for special projects.
• Complete other duties and special projects as assigned.

Essential Functions Of The Job

• Complete general project duties.
• Input returned HRAs into care management system.
• Receive inbound calls and make outbound calls.
• Complete and document incoming and outgoing telephone calls to members.
• Perform writing, administrative support, data entry, analysis, and report preparation.
• Copy, fax, and distribute documents through mail or in person.
• File maintainence, record keeping, and documentation of work products.
• Availability to work after hours and weekends.
• Comply with the organization’s Code of Conduct, all regulatory and contractual requirements, organizational policies, procedures, and internal controls.

Physical Requirements

• Constant and close visual work at desk or computer.
• Constant sitting and working at desk.
• Constant data entry using keyboard and mouse.
• Constant use of a telephone head-set.
• Frequent verbal and written communication with staff and other business associates by telephone, correspondence, or in person.
• Frequent lifting of folders, files, binders and other objects weighing between 0 and 30 lbs.
• Frequent walking and standing.

Number of Employees Supervised: 0

MINIMUM QUALIFICATIONS:

EDUCATION OR TRAINING EQUIVALENT TO:

• Bachelor’s degree in health care related area of study, or

AS/AA degree or two years of college with a minimum of two years of experience in home health care preferred.

• Have a cleared TB test prior to or within seven days of hire.
• Current CPR and first aid card prior to or within six months of hire is preferred.

MINIMUM YEARS OF ADDITIONAL RELATED EXPERIENCE:

• Minimum two years office experience in a medically related field (e.g., physician office, home health department, case management, social work).
• Minimum two years of direct customer service experience in the healthcare field, preferably in a health plan setting and a working knowledge of medical and insurance terminology; care delivery and coordination.

SPECIAL QUALIFICATIONS (SKILLS, ABILITIES, LICENSE):

• Fluency in English required.
• Proficiency in correct English usage, grammar, and punctuation.
• Fluency in a threshold language desired. Cantonese, Spanish or Vietnamese highly preferred.
• Sensitivity to diverse, low-income community.
• A clinical background is a plus.
• Possession of a valid California driver’s license and auto liability insurance required.
• Proficient in medical terminology and CPT, ICD9-CM, ICD10CM, NDC codes.
• Effective communication style (written and verbal) with proven ability to positively influence behavior and arrive at a “win-win” resolution.
• Strong customer service background.
• Excellent active listening skills, interpersonal, and communication skills.
• Excellent critical thinking and problem solving skills.
• Enjoy problem-solving with people with challenges.
• Ability to plan and execute projects independently.
• Ability to work in cooperation with others and to work in a multidisciplinary company.
• Ability to handle multiple projects and balance priorities as well as work for a number of individuals.
• Ability to work on repetitive tasks.
• Ability to type 50 wpm.
• Knowledge of modern office methods and procedures, equipment and filing systems.
• Proficient working knowledge of Microsoft Office suite.

SALARY RANGE $26.07- $39.10 Hourly

The Alliance is an equal opportunity employer and makes employment decisions on the basis of qualifications and merit. We strive to have the best qualified person in every job. Our policy prohibits unlawful discrimination based on race, color, creed, gender, religion, veteran status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic characteristic, sexual orientation, gender identity or expression, or any other consideration made unlawful by federal, state, or local laws. M/F/Vets/Disabled.