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Hotel:
Albuquerque Marriott
Job Description
Profile:
Reports To: Food & Beverage Manag
Equipment: Uniform
Primary Purpose:
The primary purpose of the Restaurant Associate is to provide guests with an excellent restaurant experience in accordance to the established policies and procedures.
Work Performed:
The Restaurant Associate will be tasked with the following duties, responsibilities, and assignments:
- Schedule dining reservations and arrange parties or special services;
- Ensure prompt and courteous service to guests;
- Answer telephone calls and process phone orders;
- Greet guests, escort them to tables, and provide menus, answering dining related questions, and suggest food and beverage items;
- Take food and beverage orders, relay orders to kitchen, and serve food to guests;
- Coordinate amenity delivery request in connection with the kitchen department;
- Monitors tables in assigned section ensuring all guests are served;
- Address guest complaints;
- Collect and process guest payments;
- Totals receipts at end of shift to verify sales and clear cash register;
- Ensures tips are reported properly for tax processing;
- Clear dirty table settings and prepare table for resetting;
- Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen and condiments;
- Inspect dining room serving stations for neatness and cleanliness;
- Assist service staff as necessary to service guests in a timely manner;
- Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and
- Any and all other work as required to complete the primary purpose of the position.
Qualifications:
Preferred Prior Experience:
Six months of previous customer service, restaurant and/or cashier experience
Preferred Education:
High school diploma or equivalent
Required Licenses/ Certification:
Food Safety Training certified or become certified within first 60 days of employment.
Alcohol Awareness certified or become certified within first 60 days of employment
Preferred Technology:
Previous experience with Micros operating system
Physical:
Able to lift a minimum of 50lbs
Able to bend and squat repeatedly
Able to walk and stand for duration of scheduled shift
Other:
Flexible to work day, early morning, evening, night, weekend and holiday shifts
In addition to competitive compensation packages, Atrium Hospitality offers competitive benefits packages; 401k; tuition reimbursement; commissions for referred and booked hotel business; as well as discounted rates at any of our hotels for associates, their immediate family members and friends. Our associates and leaders are driven everyday to make Atrium Hospitality a great place to work and grow. Come grow with us!
EOE, including disability/vets
Empleador con igualdad de oportunidades, incluidos personas con discapacidad y veteranos
