Alcatraz East Crime Museum Hiring for Operations Manager Job at Pigeon Forge, TN Full Time

Alcatraz East is seeking suspects for an Operations Manager!

The museum’s unique galleries burrow deep into the studies of criminal intent, criminal profiles, the penal system, victims, crime prevention, forensic science, law enforcement and the Judiciary Branch of government. The museum is 25,000 square feet, spread over 2 floors and includes over 100 exhibits and interactives.

The Operations Manager is a key accomplice, utilizing professional practices supporting Alcatraz East’s mission and goals.

Major responsibilities will include:

• Through effective management of front line staff, provide exceptional guest service in a timely and responsive manner, ensure the museum is staffed adequately and runs smoothly, and morale is maintained.
• Implement and ensure adherence to operational procedures while utilizing professional practices.
• Supervise internal cash control, cash management, financial records, deposits and payments.
• Monitor and communicate reports, including operating costs, cost of goods, cost of labor and inventory.
• Ensure a safe, clean environment for guests and employees, overseeing quality control, sanitation and maintenance of all museum facilities.
• Plan and implement guest service programs to maximize earned income and guest satisfaction.
• Provide Operational support for special events.
• Manages and direct operational activities and set performance goals accordingly.
• Perform other duties as assigned.

Qualifications for this positions: Associates or Bachelor’s degree in Business Management, Museum Science or unrelated discipline with progressively responsible leadership experience in a museum or a background in the non-profit or public sector. Minimum 5+ years in progressive entertainment/hospitality operations environment; or equivalent combination of education and experience. Ability to work all shifts of museum operations is required for this position.

Alcatraz East is located at the entrance to The Island at 2757 Parkway in Pigeon Forge.

Alcatraz East requires COVID-19 Vaccination for all new employees

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

COVID-19 considerations:
COVID-19 Vaccination required for all new employees

Ability to commute/relocate:

• Pigeon Forge, TN 37863: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Operations management: 3 years (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location