Why Work Here?
“Collaborative team of caring, proactive problem solvers with opportunity for advancement in a high-growth company”
Integrated Leave Specialist
In a telephonic customer service environment, the Integrated Leave Specialist works as part of the claims team ensuring accurate and timely processing and payment of all FMLA, New York Paid Family Leave, as well as New York and New Jersey Short-term Disability claims while providing an exceptional customer experience from start to finish. Integrated Leave Specialists are the “first response” for employees in need and must demonstrate a caring, responsive, and problem-solving attitude at all times while assigned to our Customer Service telephone queue.
They must possess high levels of fiduciary responsibility, self-accountability, attention to detail, and professionalism both over the telephone and in all written communications. Leave Specialists are responsible for understanding and correctly communicating Federal and State leave laws and disability policy benefits to Human Resource partners and claimants.
College degree from an accredited college and/or a minimum of three years general business or customer service experience is preferred in an insurance setting. This prior experience should demonstrate solid organization, communication, negotiation, and decision-making skills
• Requires excellent investigative, analytical, and multi-tasking abilities in a fast-paced environment
• Ability to maintain scheduled deadlines and work well with others as part of a cohesive team of caring individuals
• Must exhibit strong skills in technology to include keyboarding and familiarity with word processing software, electronic communications, and Internet research capabilities
• Excellent written and verbal communication skills
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
If you’re a California resident, please read the California Consumer Privacy Act prior to applying.
PandoLogic. Category:Human Resources
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