Alliance Urology Specialists Hiring for Medical Switchboard Operator Working With a Great Team Job at Greensboro, NC Full Time

TYPICAL WORKING CONDITIONS:

Busy specialty medical office. Duties include answering phones. Position is responsible for directing calls and scheduling for 15 providers. Applicant must provide exceptional customer service to our patients. Position requires strong computer skills. Allscripts or Urochart experience preferred.

Must be a collaborative addition to our team and be a team player, maintain excellent organization skills, and be able to multi- task in busy environment.Work is performed in an office environment. Involves contact with patients and the public. Fast paced due to multiple duties and tasks. Contact involves dealing with people in various health conditions.

RESPONSIBILITIES:

• Greets patients and visitors in a prompt, courteous and helpful manner. Responds to routine requests for information. Exceptional customer service is expected.
• Verifies and updates necessary information for patient demographics.
• Enters new information and changes in the computer system. This information includes demographic and insurance information.
• Channels all incoming calls, routes to appropriate departments and pages appropriate personnel.
• Responds to emergency calls according to established procedures
• Communicates information as needed to appropriate personnel.
• Organizes and efficiently handles switchboard material.
• Uses paging system according to procedure.
• Performs occasional clerical work as needed.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
Screening process for all patients entering the office. Employee masking protocols in place. Daily employee temperature monitoring.

Work Location: One location