Allivet Pet Pharmacy Hiring for Fulfillment Operations Manager Job at Fishers, IN Full Time

Job description

Allivet, one of the largest and fastest growing direct to consumer online retailer of pet medicine and supplies, is seeking a Fulfillment Operations Manager. This position will oversee all fulfillment activities of the company including receiving, inventory management, and order fulfillment. The position reports to directly to the Director of Operations and is based in Allivet’s Miami Lakes, FL location. Allivet is a growth focused company and this position is an opportunity for the right person to help take the company to the next level.

Fulfillment Operations Manager (B2C)

The person in this role will ensure operations of the entire fulfillment process are conducted within budget while maintaining operational timelines and service levels. Responsible for strategic decisions such as determining appropriate operational staffing levels in advance of new business and growth, implementation of technology enhancements to improve efficiency, employee training and development, and regulatory controls appropriate to the business. This includes improving efficiencies and improving labor metrics.

TO BE SUCCESSFUL

You must be customer focused and able to maintain customer satisfaction of both internal customers (employees) and external customers.

Also, we are looking for someone to have the following attributes: Collaborative | Self-Motivated | Performance-Driven | Outgoing | Personable | Energetic Multi-Tasker | Dependable | Strong Sense of Urgency Strong Business Acumen | Team Player | Empathetic | Strong Communication Skills – Verbal & Written |

RESPONSIBILITIES:

• Works with Pharmacy Fulfillment Manager, Warehouse Fulfillment Manager, and Receiving Supervisor to implement workflow and productivity measures that will achieve financial performance targets and customer expectations.
• Works with Pharmacy Fulfillment Manager to ensure the business unit is following all Federal, State and Local laws/pharmacy regulations.
• Maintain and improve all safety policies and procedures.
• Develop scheduling strategies with department managers to maintain appropriate staffing levels to ensure operation runs smoothly within budget and adapts to growth and key dates.
• Improve labor metrics. Evaluate operating hours and adjust as needed to meet business demands.
• Develop supervisory staff; provide input and directions as needed while allowing space for growth and development.
• Input on identifying and evaluating technology which has potential to improve efficiency in operations.
• Oversee workflow; identify problem areas and implement process improvements.
• Develop training procedures for each functional area within the departments.
• Develop Standard Operation Procedures for each functional area within the departments.
• Responsible for maintaining and further develop a culture of employee engagement and empowerment.
• Ability to analyze data to create solutions. Excellent computer skills
• Ability to develop and implement policies and procedures
• Takes ownership of tasks required

EDUCATION/EXPERIENCE

• BS in Industrial Engineering or Operations Management
• Lean Certification is a plus!
• Required: 3+ years’ experience as Operations Manager in fulfillment, managing & coaching successful teams in Ecommerce, Mail-Order, Central Fill or high-volume pharmacy
• Experience managing multiple functional areas.
• Excellent organization, time management, prioritization skills and be able to perform under pressure and meet deadlines.
• Excellent written, verbal communication and interpersonal skills
• Experience with state and federal laws and regulations related to pharmacy operations.

Job Type: Full-time

Pay: $55,000.00 – $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor’s (Preferred)

Work Location: One location