Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We’re building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. We’re not the only ones who have seen it; we’ve recently been recognized by Forbes as one of America’s Best Employers as well as by the Human Rights Campaign, DiversityInc Magazine, and Cablefax for our diversity & inclusion program.
Under general supervision the Broadband Technician (BBT) IV repairs and maintains the fiber and coaxial transport and distribution cable services including residential and business video, data, telephone, and security. As needed supports repair and maintenance of headend electronics and critical infrastructure equipment. Performs troubleshooting from the headend to the customer’s electronic devices. Supports and mentors lower level technicians and fulfills service and installation as needed to exceed customer needs.
o Troubleshoots and repairs the distribution network from headend to customer’s electronic devices
o Maintains network integrity through preventive maintenance
o Resolves issues at installation and on scheduled service call from customer’s electronic devices to tap
o Installs, tests and troubleshoots Company services including video, data and telephone from tap to customer electronic devices
o Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges and billing procedures
o Determines customer’s current service levels; inquiries about customer preferences and needs; recommends service upgrades or additional products
o Resolves or escalates customer complaints, as appropriate
o Uses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicle
o Meets scheduled appointment windows
o Completes work orders and other documentation on paper or by mobile device
o Represents Company to collect payments and equipment; secures appropriate customer signatures
Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
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