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Job Description
About AWS
Amazon Web Services (AWS) helps millions of customers every day achieve their business goals in an ever-changing digital economy. As the worldxe2x80x99s most comprehensive and broadly adopted cloud platform, we recognize the global need for IT infrastructure services to deliver fast, scalable results. We pioneered cloud computing and never stopped innovating xe2x80x94 thatxe2x80x99s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
How would you like to be a part of Earthxe2x80x99s most customer-centric company? You would work with teams of front-line responders who support the operations of some of the worldxe2x80x99s most powerful data centers. Our Data Center Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation.
AWS has the worldxe2x80x99s largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Engineering Operations Technicians II (EOTxe2x80x99s) help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market.
We have a passion for learning and evolving, itxe2x80x99s how we have helped define ourselves as leaders in the industry. Letxe2x80x99s work hard, have fun, and make history!
The Data Center Engineering Operations Technician (EOT) are Amazonxe2x80x99s front line responders for hands-on electrical and mechanical equipment troubleshooting and operation. This equipment includes, but is not limited to, stand-by diesel generators, switchboards/switchgears, UPSs, PDUs, AHUs, pumps, motors, VFDs, and building automation systems. They provide 24/7 shift coverage which could include 12 hour shifts, rotating shifts, 3, 4, or 5 day work weeks.
Mentorship & Career Growth
We have a career path for you no matter what stage youxe2x80x99re in when you start here. As we strive to become Earthxe2x80x99s Best Employer, we know we must continuously raise our performance bar. Thatxe2x80x99s why youxe2x80x99ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home. Finding purpose and fulfillment is essential across all aspects of our lives, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, therexe2x80x99s nothing we canxe2x80x99t achieve in the cloud.
A day in the life
Day in the Life of an EOT:
Tasked with driving innovation while reducing operational costs in the facilities.
Drive projects with moderate complexity.
Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA).
Perform rack installs, rack decommissioning, operational readings and facility management.
Provide key performance indicators to senior engineers.
Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center.
Ensure all safety procedures are adhered to while performing work.
Perform basic support concepts such as ticketing systems, root cause analysis, change management creation, writing procedures and building management systems.
Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations.
Maintain data center critical infrastructure equipment ensuring 99.999% up-time of the world’s largest cloud computing portfolio.
Role may support more than one location/site.
Walk job sites in uneven terrain. Maintain balance and perform construction tasks while on a ladder
Regularly lift and/or move up to 39 pounds unassisted and participate in group lifts for 40+ pounds
Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull. Tasked with driving innovation while reducing operational costs in the facilities.
Drive projects with moderate complexity.
Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA).
Perform rack installs, rack decommissioning, operational readings and facility management.
Provide key performance indicators to senior engineers.
Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center.
Ensure all safety procedures are adhered to while performing work.
Perform basic support concepts such as ticketing systems, root cause analysis, change management creation, writing procedures and building management systems.
Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations.
Maintain data center critical infrastructure equipment ensuring 99.999% up-time of the world’s largest cloud computing portfolio.
Role may support more than one location/site.
Walk job sites in uneven terrain. Maintain balance and perform construction tasks while on a ladder
Regularly lift and/or move up to 39 pounds unassisted and participate in group lifts for 40+ pounds
Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull.
We are open to hiring candidates to work out of one of the following locations:
Sterling, VA, USA
BASIC QUALIFICATIONS Technical (Military/Trade School) training or 2+ yearsxe2x80x99 of equivalent experience in a relevant industry (for example: electrical or mechanical)
2+ years of electrical or mechanical experience
2+ yearsxe2x80x99 experience with Microsoft Office products (including Excel, Word and PowerPoint)
PREFERRED QUALIFICATIONS 4+ years of Data Center Engineering Experience
Associates or Bachelorxe2x80x99s Degree
Strong verbal and written communication skills
Proficient with maintenance management software
Solid leadership and organizational skills
Strong attention to detail
Proven self-starter
Ability to be self-sufficient and complete tasks with little direction
Ability to prioritize in a complex, fast-paced environment
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
