DESCRIPTION
Job summary
Are you passionate about books? Do you have excellent people skills and a knack for process improvement? If so, our team might be just the fit for you!
We are hiring a Technical Account Manager (TAM) for Amazon Books to own key stakeholder relationships and provide world class onboarding support for publishers and top personalities as part of an exciting new Books program. The successful candidate will be customer obsessed and have an aptitude for growing positive relationships. The position will be the primary point of contact for key stakeholders in our program and responsible for:
Generating leads to bring new, personality-driven content to readers
Outreaching, closing, and launching new partnerships with publishers and top personalities
Owning the onboarding relationship and providing world class support
Raising and developing process improvement opportunities
Engaging with customers to understand their needs within the program
Develop an understanding of competitive environment, including competitive product offerings
Sales analysis
Key job responsibilities
This role includes:
Account Prospecting
Customer Onboarding
Customer Support
Value proposition and strategic planning
BASIC QUALIFICATIONS
BA/BS degree or equivalent experience
3+ years’ experience managing external vendor/client relationships
ability to succeed in dynamic, loosely structured environment
PREFERRED QUALIFICATIONS
Intermediate knowledge of Excel and SQL
Experience in the publishing or entertainment industry, and a passion for books
Excellent English written and verbal communication skills
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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