Amazoncom Services Hiring For Device Specialist, Alexa, Alexa Preview Operations at Seattle, WA, United States Full Time

Job Description

• HS Diploma or equivalent 2+ years work Experience
• Bachelors degree or working towards degree
• Ability to troubleshoot, identify root causes of technical issues.
• Excellent written and verbal communication skills
• Proficiency with MS Office products, especially Excel and Outlook
• Experience in Fulfillment center or warehouse environment
• Experience with technical applications such as PuTTy and Python.

Job summary
As an Alexa Preview Device Specialist, you will have the opportunity to make a big and immediate impact on the Alexa customer experience. This is an exciting and critical area of growth for Alexa Preview Operations to support product releases that will be highly visible to participants and business partners, and will require a significant amount of autonomy, ing and “thinking big”. Alexa Preview needs a self-motivated Device Specialist to coordinate the daily management of receiving and distribution of devices through local and international channels.

This role requires working with physical devices such as packaging, scanning and distribution. It will also require an individual that can foresee challenges, adapt and plan to the needs of others and overcome planned or unplanned limitations. Applicant should be able to lift 50 pounds and move from building to building within a 5-block radius with or without reasonable accommodation.

Key opportunities:

• Be the first point of interaction between our team and our beta participants by supporting device distribution, ensuring that participants are fully enabled to test Alexa and provide their insights.
• Work with program and engagement managers, and technical teams, to prepare devices and manage inventory at scale.
• Challenge and improve existing processes and help define KPIs.

Who you are:

• A self-starter who is motivated to improve existing processes that impact multiple functional teams
• Flexible, comfortable with ambiguity and constant change
• An excellent communicator (written and verbal), able to translate technical details for non-technical audiences
• A collaborative team player
• Decisive and proactive

Key job responsibilities

• Manage day-to-day execution and delivery of Operations tasks across multiple programs and provide input for planing and team capacity. Including receiving, flashing, prepping and shipping.
• Owning post-distribution activities such as checkouts, allowlisting, updating of necessary records/tools.
• Root causing and resolving operational exceptions such as participant access issues, and shipment tracking exceptions or other disruptions.
• Provide input metrics to Operations WBR and Operations Priorities meetings.
• Assist in troubleshooting/resolution of technical and logistical issues.
• Own the delivery and tracking of inventory audits both virtual and physical.

• Experience with SQL
• Experience in Fulfilment, Operations or similar field.
• Experience developing and maintaining automation programs in Python or other similar programming languages.
• Experience with continuous improvement in an operational environment that is heavily process-oriented

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.