Amazoncom Services Hiring For Operations Management Leader, Pre Owned Business at Seattle, WA, United States Full Time

Job Description

• Bachelor’s Degree
• 10+ years of experience in product or program management, product marketing, business development or technology
• 6+ years of experience managing teams
• Experience with end to end product delivery
• Experience overseeing roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product

Job summary
Amazon strives to be the world’s most customer-centric company, where customers can research and purchase anything they might want online or offline. We set big goals and are looking for people who can help us reach and exceed them. Within the Amazon Devices group, the Pre-Owned business team offers the consumers a world class Trade-In experience, the Pre-Owned devices supporting our Sustainability goals. The Head of the Operations for this business will lead the Vendor strategy, own the customer experience in our offline channels and build the recycling and last mile capabilities. This person will manage a team that is responsible for these experiences, operations globally.

The ideal candidate will be comfortable with all aspects of general business management and understands the diverse perspectives of stakeholders and works with them to resolve differences. You will need to be able to prioritize effectively, and communicate clearly and persuasively. This person is able to drive focus and excellence within the programs they own, with their business counter parts and colleagues across the Amazon organization. You will be at the center of activity and will need to lead multiple teams through your actions and direction.

You possess a unique blend of business, operations and technical savvy; a big-picture vision as well as the drive and attention to detail that transforms vision into a reality. You must enjoy working with other stakeholders to understand their needs, and to define innovative solutions.

Key job responsibilities

• Create and own the returns strategy across multiple product categories, including the last mile
• Build and own the recycling capabilities
• Manage stakeholder relationships
• Drive efficiencies through automation and mechanisms
• Lead the S&OP processes for the pre-owned devices
• Manage operations costs and conduct reviews through effective written and verbal updates to senior leadership and stakeholders
• Influence the organization for successful execution
• Engage with customers through a variety of channels and serve as the voice of the customer internally

· MBA preferred
· Experience in e-commerce, consumer electronics or technology sector
· Entrepreneurial spirit / ability to try different things with minimal direction
· Experience working cross-functionally across Product Management, Technical, Operations and Finance
· Analytical thinker: able to drive metrics and benchmarks to ensure continuous improvement in process and results
· Superior communication skills and clear customer focus
· Quick decision maker – ability to take initiative and produce results under tight timing
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.