Amcor Hiring For Customer Account Specialist Ii at West Monroe, LA, United States Full Time

Job Description

We are global, we are impacting the lives of millions every day, we are making a difference!
At Amcor we are inspired to change the packaging industry and are taking on the aspirational challenge to make all our products recyclable or reusable by 2025. Through our products and global footprint, we are in a unique position to truly make a difference in the packaging space. Our products impact the lives of millions of people across the globe every day from food, beverage, pharmaceutical, medical, home- and personal-care, and other essential products. Amcor is a thriving S&P 500 organisation listed both on the NYSE (AMCR) and ASX (AMC) with US$13 billion in sales. We have a proud history dating back to the 1860xe2x80x99s and come a long way from a single paper mill based in Melbourne to becoming the global leading packaging company. Today, Amcor is an international organisation empowering its 50,000 employees in over 40 countries and across 250 sites.

Will you be next to join our journey towards a more sustainable future? At Amcor we are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organisation that is committed to providing sustainable packaging solutions.

Amcor Flexibles North America (AFNA), a division of Amcor, operates across 35 plants and employs 9,000 colleagues within North America with headquarters in Chicago, IL and Oshkosh, WI. AFNA makes flexible packaging solutions for food and beverage, healthcare, and home and personal care applications.

This role is the central point of contact between external Customers and the Amcor organization. Our Customers recognize this role as the xe2x80x9cFace of Amcor.xe2x80x9d
Representative Level II: This is the second of three levels of Representatives within the Customer Service group. The level II is proficient at the below responsibilities and requires limited support and supervision from Customer Service Representatives III and Management to handle issues that may arise out of the daily responsibilities of the role.

WHAT YOU GET TO DO

• Act as a safety leader and put safety first in all responsibilities, promoting an environment where each employee makes safety their first priority.
• Work in collaboration with other functions on escalated issues relating to customer orders, graphics issues, ship dates, quality concerns and more to meet customer expectations.
• Receive and process customer orders while screening information for accuracy and completeness.
• Manage and process outside warehousing shipments of inventory.
• Monitor customer orders throughout the manufacturing process, advising customers and Sales of any significant delays and provides alternatives to ensure customer expectations are fulfilled.
• Partner with Sales and Manufacturing to analyze customer requirements to develop and maintain customer-specific programs/models.
• Initiates customer releases for all shipments and ensures delivery dates are met. Coordinates the expediting of rush shipments and monitors their progress.
• Manage replenishment and/or Vendor Managed Inventory programs.
• Enter and manage non-conformances in a timely manner. Provide and incorporate corrective action plan for Customer Service Representatives owned non-conformances.
• Follow standard process to manage aged inventory.
• Partner with Sales, Marketing, and Product Definition to create new material masters. Ensure all relevant documentation is provided.
• Provide information to customers as requested such as: Bill of Lading, Proof of Delivery, Certificate of Compliance, Billings, and Inventory reports.
• Maintain and actively utilize active customer electronic account profiles and item list to provide service excellence.
• Create, maintain, and update Customer Master as needed to ensure data is accurate, and all applicable notes/texts are partnered on customer order.
• Act as the back-up for designated team members. Maintain the same level of service excellence as provided to your core customers.
• Demonstrate consistent adherence to standard processes and comply with service level agreements to support our customer-centric organization.
• Support process improvement initiatives. Be a change agent.
• Evaluate policies and procedures to determine new, improved and streamlined approaches to better serve customersxe2x80x99 needs.
• Maintain customer loyalty through positive customer engagement and service excellence. Engage in proactive discussions with customers to improve our business.
• Has working knowledge of cross functional technical expertise, technical knowledge of products, order management systems and manufacturing processes.
• Has in-depth conversations with customers to provide them guidance regarding terms, agreements, purchase orders, etc.; asks for assistance from Sales partners.
• Managing sub-contracting business.
• Understand and manage export business and required documentation.
• Manage consignment inventory and understand downstream affect.
• Maintain customer service processes, standards and metrics to support the customer-centric organization
• Support technology and innovative service solutions to maintain an xe2x80x9cease of doing businessxe2x80x9d environment
• Partner with Operations/Supply Chain to ensure a world class customer experience
• Other duties as assigned

WHAT WE VALUE

• Champion a culture of quality
• Strong communication skills utilized in both internal and external relationships with a customer focus
• Self-drive and initiative to seek out continuous improvement opportunities
• Strong attention to detail and time management to best prioritize workload
• Results Orientation, Strategic Orientation, Collaboration and Influence, Team Leadership, Business Acumen, Decision Making & Analysis

WHAT WE WANT FROM YOU

• Education xe2x80x93 Bachelorxe2x80x99s Degree Preferred
• Experience xe2x80x93 2-5 years of successful experience in Manufacturing and Customer Service environment
• Proficient in Microsoft Office

Our Expectations
We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcorxe2x80x99s quality, service, and innovation
• Our investors benefit from Amcorxe2x80x99s consistent growth and superior returns
• The environment is better off because of Amcorxe2x80x99s leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity
Amcor Flexibles North America is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the links “EEO is the and “EEO is the Law” Poster Supplement. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.
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