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Positions – 1
Hourly Rate – 35.62 – 46.39
Revision Date – 11/29/18
Area/Division – 01/23
This position is covered by the IBEW bargaining agreement.
DUTIES:
Under general supervision, to represent the Company as a single point of contact with customers, builders, developers, any Company representatives, and other appropriate contacts regarding service requests of higher complexity. To process and monitor customer applications for service from start to finish, including, but not limited to the following activities: Design assigned jobs of intermediate to high complexity in accordance with Company electric standards. Provide accurate job information as required to the Design Center. Provide high level of responsiveness to customers regarding service requests and impactful projects. Provide the customer with information on rates, charges, programs, service requirements and other technical expertise as required. Obtain all required customer approvals, easements, and rights-of-way as needed, and to prepare appropriate contracts, permits, releases, plats and records. Make field inspections and prepare material and labor estimates, plats and drawings as needed for proposed construction. Investigate and initiate resolution to customer reliability concerns and inquiries. Use transit and level and other surveying instruments/tools as required. Handle special requests as assigned. Assist in training Energy Services Associates and Energy Services Consultants. At times, as required, to be immediately responsible for the work of helpers in staking out or otherwise locating lines in the field.
SPECIAL RESPONSIBILITIES:
Responsible for customer satisfaction with all facets of service work. Responsible for ensuring proper application and collection of service related charges and protection of Company revenue. Company policies for revenue guarantees and contributions will be implemented to serve the best interest of the Company. Responsible to ensure billing and operating records are properly established for all service work. Responsible for efficient and effective use of Company resources. Identify the method of service that is in the best interest of the Company. Conduct self in an efficient and effective manner. Keep customer information confidential. Use Company equipment, when necessary, in a safe and prudent manner. Protect public safety by preventing and/or identifying unsafe electric facilities.
CONTACTS:
Design Center, customers, contractors, governmental authorities, real estate developers, banks, trust companies, and other contacts as appropriate. With Operations department representatives, supervision, supervisors/foremen regarding jobs; and with other Company representatives in the stores, transportation and meter departments regarding estimates, materials, transportation facilities, and meter data.
WORKING CONDITIONS:
A combination of office and field environment. When in the field, must wear personal protective equipment as required. Subject to all weather conditions. Subject to emergency call-out. Operation of a vehicle, considerable walking over rough terrain and the ability to use hand tools and equipment as required. Exposed to varying weather and construction site conditions. Will work in close proximity to energized electrical and pressurized natural gas facilities.
QUALIFICATIONS:
Pass the Company’s EEI Technical Aptitude Test. If the test is not successfully passed, it may be retaken after a one month waiting period but may not be taken more than once per job posting. The test may only be taken a maximum three (3) times in the Company. Possess and maintain a valid driver’s license. Employees working in the Underground Division must possess and maintain a Class E License. Completion of one of the following educational requirements (A or B): A. Bachelor’s Degree from an accredited college or university in engineering science or technology, construction management, mathematics, physics, CAD (Computer Assisted Drawing), GIS (Geographic Information System) or related technical field, or business administration/management field, with an average minimum grade level of “C”, or; B. Associate’s Degree from an accredited college or university in engineering science or technology, construction management, mathematics, physics, CAD (Computer Assisted Drawing), GIS (Geographic Information System) or related technical field, or business administration/management field, with an average minimum grade level of “C” along with a minimum of four (4) years of experience in utility distribution line design or construction. Completion of all of the following courses from an accredited college or university with a minimum grade level of “C”: o Five (5) credit hours of Algebra and/or Trigonometry or three (3) credit hours of Calculus. o Fifteen (15) credit hours to include: Physics, Statics, Dynamics, Strength of Materials, Electrical Systems, Structures, Circuits, Transmission and Distribution of Power, Surveying, Drafting, Construction Management, Construction Estimating, or other related acceptable courses. Completion of the Company-sponsored AC/DC course and obtaining a score of 80% or better on the Company AC/DC competency test; or, completion of three (3) credit hours in AC/DC Electricity from an accredited college or university with a minimum grade level of “C” and obtaining a score of 80% or better on the Company AC/DC competency test. If not completed prior to acceptance on the position, the applicant must complete the Company-sponsored AC/DC course and obtain a score of 80% or better on the Company AC/DC competency test within one (1) year of acceptance. The opportunity to satisfy this requirement post acceptance is available one (1) time per employee for all Energy Services Associate and Energy Services Consultant positions. Complete a one (1) semester course in CAD or GIS from an accredited junior college, college or university or Company approved certificate program with a minimum grade level of “C”. If not completed prior to acceptance on the position, the applicant must complete this requirement within one (1) year of acceptance.
POST EMPLOYMENT QUALIFICATIONS:
Successfully complete the four classroom sections of the Company’s technical training program for the Energy Services Consultant position within one (1) year. If determined to be necessary, the successful applicants must complete a Company- sponsored training program consisting of technical and sales courses to include, but not limited to, AC electricity, DC electricity, mathematics, electrical wiring, blueprint reading, electric motors, HVAC systems, lighting, cooking equipment, energy conservation, rates, job procedures and application, and related sales training. These courses are segmented into specific time frames and the successful applicant will be required to pass a test related to each course in order to progress to the next course. Such course work and associated testing will be completed within two (2) years from the date of the successful applicant’s entry into the first class of the first course. Failure to pass a course twice will result in disqualification. An employee disqualified from an Energy Services Consultant classification is also disqualified from all Energy Services Associate and Energy Services Consultant positions. If disqualified under the AC/DC course requirement, an employee has one (1) opportunity to satisfy this requirement on their own and be reconsidered for an Energy Services Assistant or Energy Services Consultant position.
OTHER:
Candidates must be able to perform the essential functions of the job with or without reasonable accommodation. The Company will provide reasonable accommodation in appropriate circumstances when consistent with applicable law.
If end date is listed, the posting will come down at 12:00 am on that date :
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, genetic information, military service or status, pregnancy, marital status, sexual orientation, gender identity or expression, or any other class, trait, or status protected by law.
