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Location: DFW Headquarters Building 8 (DFW-SV08)
Additional Locations: None
Requisition ID: 69097
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you’ll love this job
- This job is a member of the AAdvantage Fraud Team within the Government Affairs Division.
- Responsible for investigating compromise of customers’ accounts, and fraud/abuse related to the loyalty program and it’s ancillary products.
What You’ll Do
- Analyzes account takeovers accounts/AA Vacation fraud
- Manages Sale Barter and Elite Benefits dilution
- Determines, negotiates and administers settlement agreements
- Oversee employee fraud cases
- Works with various business units to implement changes in previous policies and systems currently being used
- Collaborates with Legal and HR departments as a subject matter expert
- Works with Legal on AA policy changes and effectively communicate amendments to the AAdvantage Terms and Conditions
- Works and with various IT business units in identifying and building more proficient fraud tools for the department
- Investigates fraud allegations; prepares cases and follow-up with employee interviews on internal cases; sends findings to HR and local management for employment decisions
- Communicates with Legal on passenger disputes, gaining direction for legal matters
- Assists AAdvantage Customer Service in identifying passenger fraud
- Works with investigators in employee case overlap
- Facilitate town halls for front line team member engagement and awareness
- Serves as a subject matter expert in cases that escalate to Legal and HR departments
- Represent AA in litigation matters related to Loyalty
- Partner with IT Security on Threat Actor detection and mitigation
All you’ll need for success
Minimum Qualifications – Education & Prior Job Experience
- High School diploma or GED equivalency
- 2 years related experience
- Ability to travel for cases
Preferred Qualifications – Education & Prior Job Experience
- Sequel queries
- Ventana
- Other advanced reporting skills
Skills, Licenses & Certifications
- Ability to follows instructions, processes, and procedures
- Ability to be detail oriented
- Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
- Ability to maintain a high level of professionalism and discretion
- Ability to manage a wide variety of projects concurrently
- Ability to correct and resolve issues/problems in processes with the help of existing procedures, norms and processes
- Ability to modify existing processes by correcting problems, resolving issues and updating existing work methods
- Ability to improve or adapt existing processes by correcting problems and resolving issues
What You’ll Get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Additional Locations: None
Requisition ID: 69097
