American Communications and Engineering Inc Hiring for Telecommunication Outside Plant Supervisor Job at Austin, TX Full Time

American Communications and Engineering Inc is an established utility contractor providing a variety of services within the telecommunications industry. These services include engineering, design, installation, and maintenance. We are looking for a qualified experience field supervisor for Ariel cable installation .Underground directional drilling Supervisory experience is a Plus.

Job Summary:

Position is responsible for managing all ACE outside field operations in the assigned geographic area ensuring the efficient and timely completion of customer fulfillment requests for premise installation and repair. The Field Operations Supervisor also supports the video engineering and facilities engineering departments with hub site maintenance activities.

What you will be doing:

• Oversee the selection, hiring, and career development of all field technicians
• Help establish and maintain a standard for equipping technicians with tools and test sets
• Manage the company tools and test set inventory and quickly address ‘loss’ issues
• Help develop a supporting training and skills development curriculum for both new hires and existing employee and maintain its currency
• Manage workplace safety and provide safety training to employees as required
• Manage both the productivity and quality of work down to the individual employee level
• Assure that all technicians exhibit a ‘customer friendly’ attitude promoting ACE commitment “to serve with passion” and deliver an excellent customer experience.
• Monitor quality control of installation work – conducts on-site QC surveys for compliance with Version installation standards and tracks QC compliance of individual technicians as well as generating monthly compliance reports
• Resolve customer complaints – investigates service and damage complaints and takes appropriate action to resolve the complaint
• Procure and coordinate installation activities of contractors as needed to meet work flow requirement.
• Support Outside Plant with repair and maintenance activities

• Work with OSP manager to develop OSP preventative maintenance routines to minimize potential outages
• Provide assistance as needed with OSP repair and restoration activities.
• Ensure OSHA, NESC, NEC, and Version safety regulations and precautions are followed for all work activities

• Public safety relations

• Provide the leadership, policies, and systems necessary to encourage individual employee performance accountability for the following:
• Manage personal and vehicle safety
• Provide productivity and work quality
• Maintain punctual attendance
• Manage vehicle inventory, tools, test set utilization
• The associate may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.

What You Need For This Position:

• Proven outside plant construction knowledge
• To support field personnel in 2nd tier technical support circumstances.

• Ability to utilize Microsoft Word, Excel, and PowerPoint
• Naturally model respect for others by listening well, encouraging others, and promptly returning phone calls/e-mails
• Ability to keep commitments to customers, suppliers, and other team members
• An orientation to problem solving with facts and drive for common goals and priorities to leverage diversity of opinion.

If you have a strong desire to impact, the success of our organization by ensuring we continue to attract and retain committed professionals, please apply today

Job Type: Full-time

Pay: $60,000.00 – $95,000.00 per year

Schedule:

• 8 hour shift

COVID-19 considerations:
Pay every two weeks

Education:

• High school or equivalent (Preferred)

Experience:

• Commercial Driving: 5 years (Preferred)

License/Certification:

• Driver’s License (Preferred)
• CDL A (Preferred)

Work Location: Multiple Locations