TITLE: Dispatcher
ABOUT THE COMPANY: American Expediting is the nation’s premier custom transport provider. Our people are smart, creative problem-solvers dedicated to crafting custom transport, logistics, warehousing, and distribution solutions for some of the world’s most dynamic brands. Our reputation for excellence is hard-earned, with 99.3% on-time delivery performance for mission-critical, time-critical shipments. And our focus on continuous innovation means we’re always ready to meet the ever-evolving needs of our customers.
SUMMARY: The role of the dispatcher is to effectively achieve customer satisfaction by identifying the appropriate resources to accomplish the transportation request both on pickup and delivery. The task not only requires an analysis of the service as described by the customer but the analysis of the transportation resources available and the likelihood of success. The dispatcher must be proactive in anticipating the resources necessary during a work shift and securing the resources to ensure on time performance.
REPORTS TO: Site Operations Manager
RESPONSIBILITIES:
SKILLS:
QUALIFICATIONS:
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