American Expediting Logistics Hiring for Operations Manager – Crosstown Courier Job at Columbia, SC Full Time

TITLE: Operations Manager – Crosstown Courier

ABOUT THE COMPANY: American Expediting is the nation’s premier custom transport provider. Our people are smart, creative problem-solvers dedicated to crafting custom transport, logistics, warehousing, and distribution solutions for some of the world’s most dynamic brands. Our reputation for excellence is hard-earned, with 99.3% on-time delivery performance for mission-critical, time-critical shipments. And our focus on continuous innovation means we’re always ready to meet the ever-evolving needs of our customers.

SUMMARY: Manages the day-to-day front-line operations functions of American Expediting acquisition Crosstown Courier in Columbia, SC. (customer service, dispatch, transportation, and warehouse) to ensure all shipments are efficiently processed, recovered, and dispatched to meet time-critical deadlines required by clients. This position is also responsible for supporting local sales.

REPORTS TO: Regional Manager

RESPONSIBILITIES:

• Accountable for increasing financials while maintaining excellent customer service
• Focus on operational excellence and controlling QA and CAPAs
• Develop a local sales strategy
• Identify local competition; learn their strategy
• Build local ground customer network to complement national and wholesale business
• Build relationships with current customers to increase customer service and increase sales
• Recruit and train associates; provide leadership and development
• Lead and manage a team through optimal performance
• Operational fundamentals – management of scheduling, shipments and analyzing volume trends
• Assist with the development monitoring of KPIs, analysis of repetitive operational problems
• Monitor all shipments daily to ensure that shipments are collected and delivered within agreed time frames
• Work with customers to ensure that collection requirements are met and that they are always kept informed during the process to ensure visibility
• Work with all offices and local service providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times
• Attend customer meetings and teleconferences, when required
• Ensure shift patterns are maintained to meet the 24/7 coverage requirement

SKILLS:

• Excellent communication skills with the ability to influence others
• Excellent problem solving and prioritization skills essential
• Ability to multitask and stay organized
• Ability to hold your team accountable
• Ability to generate data from our operating system to pinpoint below standard KPI’s

QUALIFICATIONS:

• Experience in managing a customer service/dispatch environment
• Previous transportation/logistics experience required
• Experience in same day delivery and sales is a plus
• Flexibility in working hours required to support weekend and 24/7 hours of coverage required