American Family Insurance Hiring for Auto Physical Damage Field Claims Adjuster (Kansas City, KS) Job at Kansas Full Time

At American Family Insurance Claims Services, Inc. we believe people are an organization’s most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we’re committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers’ dreams in ways never imagined.

American Family Insurance Claims Services, Inc is driven by our customers and employees. That’s why we provide more than just a job – we provide opportunity. Whether you’re already part of our team in search of a new challenge or new to our company and ready for what’s next, you’re in the right place. Every dream is a journey that starts with a single step. Start your journey right here. Join our team. Bring your dreams.

Job ID:

R26027 Auto Physical Damage Field Claims Adjuster (Kansas City, KS) (Open)

Compensation may vary based on the job level and your geographic work location.

Compensation Minimum:$58,400

Compensation Maximum:$93,500

Summary:

This is a hybrid position (combination Field and Virtual). The field work will be roughly 20% or so; with the desk/virtual work to be around 80% of the time. Field assignments to encompass the general area around Kansas City MO.

Job Description:

Job Level Summary

• Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines.
• Solves complex problems.
• Works independently, receives minimal guidance.
• May lead projects or project steps within a broader project or may have accountability for an on-going activities or objectives.
• Acts as a resource for colleagues with less experience.
• Level may stabilize for many years or until retirement.

Primary Accountabilities

• Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.
• Handles both 1st party and 3rd party claims under multiple policies types and numerous endorsements.
• Conducts on-site inspections when needed, evaluates damages and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• Responds to customer inquiries, makes appropriate decisions and closes file as needed.
• Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
• Makes independent decisions and self-supervises most files and recognizes when assistance is needed.
• Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
• Serves as a mentor and subject matter expert for less experienced adjusters.

Travel Requirements

• This position requires travel up to 10% of the time.
• Must be willing to travel for Catastrophe duty if necessary.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated experience handling 1st and 3rd party, multi-line claims.
• Demonstrated experience handling simple to moderately complex.
• Extensive knowledge of each phase of the claim handling process.

Education & Licenses

• Valid driver’s license required plus an acceptable driving record.
• Obtain state specific property casualty claims licensing as required.

Additional Job Information:

Candidates with the following skills will be strongly preferred:

• Understanding of auto assessments and estimatics
• Negotiations skills
• Knowledge of CCC
• Good organizational skills

Depending upon the experience level of the incoming person, the next level of adjuster could be considered

When you work at American Family Insurance Claims Services you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Enterprise benefits.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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