America’s Phone Guys Hiring for Telecommunications & VoIP Technician Job at Vancouver, WA Full Time

Telecommunications and VoIP Technician
We are looking for a well-rounded technician with a positive attitude and excellent customer service skills to join us. You must be a self-motivated person with good business/common sense and excellent troubleshooting and problem-solving skills.

Following are some of the qualities we are seeking in a new employee:

• Professional appearance
• Possess a strong work ethic
• Punctual and reliable
• Clear understanding of Networking
• Strong written & verbal communications
• Excellent attention to detail
• Team Player
• Able to lift 75 pounds
• Able to stand for long periods
• Able to work on ladders up to 10 feet
• Can work in confined spaces
• Work efficiently & neatly
• Drug & drama free
• Mature and career-focused

Additional Requirements:

• Must have a valid driver’s license with an excellent driving record
• Must be authorized to work in the US
• Must be a local candidate – no relocations
• Must be at least 21 years of age.

Responsibilities:

Onsite Telecommunication Installations & Programming.

Troubleshoot and resolve systems, networking, service connections, and VoIP-related issues.

Provide friendly and professional client service in person, over the phone, and via e-mail.

Keep systems and data secure by upholding security policies and passwords.

Provide technical training to end-users.

Communicate with carrier tech support teams to escalate issues and provide regular status updates.

Maintain records of changes, procedures, and document service work using ConnectWise, our Client Management system.

Provide rotating on-call coverage from 7 am to 10 pm 7 days a week.

Accurately report inventory on hand as well as what was used on installations and during service work.

Perform other duties as assigned.

Our ideal candidate will have phone system programming experience, preferably with Panasonic, Zultys, and or Allworx. You will need to know your basic 25-pair and 4-pair color codes and understand basic troubleshooting. Although we do telephone system and VoIP installations, we also do service work. Knowledge of networking, APs, Routers, Switches & PCs is essential. We can train on phone systems, but you must understand networking.

Our regular work hours are 8 hours Monday to Friday between 7:00 am and 5:00 pm with ½ hour lunches. Some work outside of those times and on weekends is required, as dictated by our customers.

We provide Personal Time Off, six paid holidays per year, medical/dental benefits, and a 401K plan with matching by the company. We provide work pants, tee shirts, and collared shirts, and a light jacket, all with logos. We reimburse for mileage & expenses.

Pay is commensurate with knowledge and experience. We pay based on merit, not length of service. Periodic bonuses are also possible.

Please include your resume and answer all questions to be considered for this position.

Note: Offers of employment are conditional upon passing a background screening applicable to the job.

Job Type: Full-time

Pay: $22.00 – $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Day shift
• Monday to Friday
• On call
• Weekend availability

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
We are performing as much work as can be done effectively, remotely. We provide masks, sanitizer & advise clients of our precautions before all appointments.

Application Question(s):

• Why are you interested in this position?
• What wage do you require?

Experience:

• Telecommunication: 2 years (Preferred)
• VoIP: 1 year (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: Multiple Locations