AmeriGas Hiring for Operations Manager Job at Phoenix, AZ Full Time

Operations Manager

**This position is located in Camp Verde, AZ**

*RELOCATION ASSISTANCE AVAILABLE*

About:

When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.

Job Summary:

The Operations Manager has the operational responsibility for their assigned district location(s). Under the direction of the Area Manager, this position will manage operations of the district(s) with accountability for employee safety, customer experience, operational efficiencies and operating expenses.

Key Characteristics

• Ability to function independently in a supervisory role in the absence of the manager
• Is committed to world class safety and customer service

Duties and Responsibilities:
Safety Management

• Is responsible for all aspects of safety within the assigned district location, including compliance with safety codes and policies,
• Articulates a safety vision for his or her team; considers the impact on safety when making decisions
• Trains employees and monitors compliance safety policies and procedures; accident avoidance and safety driving; consistently reinforces safety messages

Customer Experience

• Makes customers a high priority; is committed to exceeding the needs of all customers
• Proactively identifies problems that negatively impact the customer’s experience
• Celebrates excellent customer service and recognizes individuals who provide exceptional service to customers
• Partners with the Customer Experience Services team to resolve customer issues timely as needed
• Conduct priority customer visits to enhance relationships and conduct customer calls/visits to address issues.

Operational Efficiency

• Responsible for completing the weekly productivity and service planners and coordinating efforts with the Service and Delivery Coordinators through a weekly call; drives employee productivity and meets or exceeds performance metrics for delivery and service
• Works closely with Service Coordinator and Delivery Coordinator to ensure delivery and service orders are completed as planned
• Ensures procedures are followed to complete daily work accurately
• Reviews district performance reports and dashboards metrics
• Responsible for timely permit management

Team Management

• Plans, directs and manages staffing and development of employees by effectively communicating company strategic goals; conducting effective and timely performance appraisals; ensures all required training for employees is completed
• Consistently communicates and updates critical performance areas for the District and the Area to staff
• Monitors employee productivity through use of the Field Utilization & Efficiency reporting and other tools

Knowledge, Skills and Abilities:

• Ability to communicate effectively with code enforcement officials, regulatory personnel and permitting jurisdictions.
• Ability to read, analyze, and interpret reporting documents relating to District performance, safety and technical procedures, and governmental regulations.

Education and Experience Required:

• High school diploma required, college degree strongly preferred
• 5+ years of experience in a management role. Experience in the propane industry is a plus.
• Computer skills and Proficiency in Microsoft Office applications required

Working conditions:

• While performing the duties of this job, the employee is regularly exposed to hazardous or caustic chemicals and outside weather conditions.

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Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Relocation assistance
• Tuition reimbursement

Ability to commute/relocate:

• Camp Verde, AZ 86322: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Application Question(s):

• What is the minimum salary you would accept for this job?
• Will you require visa sponsorship now or in the future?
• What is the best phone number and email to reach you regarding your job application?

Education:

• High school or equivalent (Required)

Experience:

• Propane Industry: 1 year (Preferred)
• Microsoft Office: 2 years (Preferred)
• Management: 3 years (Required)

Work Location:

• One location

Work Location: One location