Summary of Position The Customer Account Services Supervisor role serves as the primary contact for the assigned set of customers and supervision of the CAS team. This role will actively and productively manage the customer services organization that manages input and output workflows with customers and the appropriate internal stakeholders in operations, using the ERP system as a major tool in the process. The role is also responsible for building and maintaining strong business relationships with their key accounts and interfaces with other departments to meet and exceed overall service goals for each customer and the company. Provides facilitation within their customer focus team and drives day to day activities within the teams. Responsible for providing a full range of account services to customers including order fulfillment, inventory management, supply chain consolidation, and logistics services. They will directly contribute to the full customer experience. The mission is to provide enabling global solutions to our medical technology customers by offering a full breadth of premier account services including order fulfillment, inventory management, supply chain consolidation, and logistics. Position Requirements
Duties and Responsibilities
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