Amwins Group Hiring For Account Manager at North Kingstown, RI, United States Full Time

Job Description

Job Title: Account Manager

Department: Client Services – Account Management

Reports To: Sr. Director of Client Services or Client Services Manager

Location: North Kingstown, RI

Direct Reports: Not Applicable

FLSA Status: Salary – Exempt

Salary: Commensurate with Experience

PURPOSE: The Account Manager is responsible for understanding our contractual agreements with our clients in order to effectively develop and oversee processes for: implementation of new accounts, management of existing accounts, problem resolution and reporting.

As part Client Services Team, the AM is involved in day-to-day interactions with our larger carrier clients as well as internal supporting teams. The AM collaborates with internal departments, external vendors and insurance carriers to manage account issues, oversee required reporting, monitor service escalations and deliver on problem resolution.

RESPONSIBILITIES:

• Manage the onboarding of new clients with Account Management and/Account Executive teams.
• Implement new accounts by coordinating with internal departments, external vendors and clients.
• Understand the parameters of our contractual agreements with our clients.
• Work within a team environment for all day-to-day aspects of existing accounts, including escalated customer service issues, special reporting, billing/eligibility inquiries, problem resolution for clients and members.
• Update and manage required reporting needed to manage client service expectations.
• Resolve customer issues quickly and effectively.
• Build and maintain relationships with clients and key personnel, internally and externally.
• Aim to preserve customers and renew business.
• Provide updates to Director/Manager to ensure awareness of changes within client relationships.

• Interface with various internal departments as needed for problem resolution.
• Participate in special team projects.
• Perform other duties as assigned.

QUALIFICATIONS:

• Previous experience working as a client account manager or a track record of managing client relationships.
• Attention to detail
• Superb communication skills, both oral and written
• Customer-oriented mindset
• Drive to build rapport with clients
• Aptitude for fostering positive relationships within the company
• Creative problem-solving abilities
• Ability to effectively and independently prioritize
• Know when to escalate and ask for help
• Time Management/ Deadline driven
• Intermediate Microsoft office skills, including PowerPoint and Excel

EDUCATION and EXPERIENCE:

• BA/BS, preferred, offsetting combination or education and experience will be considered
• 3-5 years of experience in Customer Service, Sales, Sales Support, or Account Management
• Experience in insurance, financial services, or comparable industry, preferred

CERTIFICATES, LICENSES, REGISTRATIONS:

• Current Life and Health Producer license or willingness to obtain licensing within 12 months.