AnyDay Heating and Cooling Hiring for Operations Manager Job at Garner, NC Full Time

Job description

AnyDay Heating and Cooling is a residential service company providing air conditioning and heating system repair services, HVAC sales, and maintenance service in the Raleigh-Durham area since 2004.

Our company needs an operations manager that can manage and grow a high-volume HVAC service provider in both revenue and profitability. The Operations Manager is responsible for the quality process within the company and for ensuring and improving the performance, productivity, efficiency and profitability of departmental and organizational operations through the provision of systems, processes, and effective methods and strategies.

The Operations Manager answers directly to the General Manager, and must be willing to accomplish all tasks, priorities, and assignments as directed by the General Manager.

Development of procedures and goals, in line with the adherence to company policy and mission of the company, is expected. A great working relationship with colleagues and other managers, owner and associates with an upbeat team spirit is essential for the role.

As the Operations Manager, your essential responsibilities will include but are not limited to:

• Creating, communicating, and implementing the Company vision, mission, and overall direction. Making sure that the direction is communicated on a level that allows every employee to feel as if they are part of something bigger than themselves and that their role is strategically important to the organization.
• Leading managers of multiple business layers of a very successful HVAC organization.
• Help formulate and implement the strategic plan for the company and work with all levels of the organization to execute.
• Evaluate the success of the organization using a set of strategically important measures to determine the ongoing success – or lack thereof – that the organization is experiencing. Use non-measurable aspects of the work environment to gauge other aspects of business success.
• Manage and develop the leadership staff, which includes hiring, terminating and disciplining of employees, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance and directing work assignments to ensure effective use of resources and customer satisfaction.
• With the participation of the executive team, meets regularly with senior company leadership to make sure that decisions the organization needs are well-thought out and timely. Uses this team to spread ideas and direction throughout the organization until every employee understands their expected role and responsibilities for contribution.
• Evaluates workload in a way that best utilizes manpower and maximizes profits.
• Ensure all process and procedures are followed.
• Observes all safety and Company rules and regulations in the performance of duties.
• Full financial responsibility for organization.
• Attend to customer escalation issues/satisfaction.
• Identify and communicate where improvements can be utilized.

Education and Experience Requirements:

• Minimum (4) year experience with Microsoft Suite/Office (Word/Excel/Power Point/Outlook)
• Minimum 5 years of experience performing at a management level for an HVAC service business or related services company.
• Understanding of the principles of quality management with respect to effective communication.
• Experience with management and conflict resolution.
• Customer Relationship Management (CRM) software experience such as Service Titan is desirable.
• Valid Driver’s License.
• Bachelor’s degree preferred however would consider candidates who have years’ experience commensurate with higher education.

Required Minimum Position Knowledge, Skills, and Abilities:

• Knowledge of supervisory principles, practices, and techniques.
• Persistence in conquering objectives.
• Skill in both verbal and written communication.
• Must be sales-driven with the ability to lead and motivate sales and operational staff.
• Strong computer skills are essential, computer proficiency with Microsoft applications.
• Heightened focus on providing excellent customer service.
• Proven leadership and coaching abilities.
• Strong organizational skills with the ability to manage multiple tasks, prioritize, and meet deadlines.

Job Type: Full-time

Pay: $80,000.00 – $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay

Education:

• Bachelor’s (Preferred)

Experience:

• Business Strategy & Management Occupations: 1 year (Preferred)

Work Location: One location