Apollo MedFlight Hiring for Communication Specialist Job at Amarillo, TX Full Time

Apollo MedFlight provides 24-hour emergency and non-emergency air medical transport throughout the world using our technologically advanced communications center staffed by medical transport specialists. We are rapidly expanding and looking for dedicated professionals to add to our Operations Control Center team.

Under the regular guidance of the OCC Manager, the Communication Specialist has primary responsibility for the general operations and success of the communication/dispatch center. Essential functions include receiving and dispatching all requests for air and ground transport across all bases,
facilitating regular communication and coordination between clinical and aviation personnel, and delivering superior customer service to customers and employees of Apollo MedFlight.

Essential Duties & Accountabilities:

• Communicates all requests for air and ground transport to appropriate personnel.
• Operates all telecommunication equipment associated with air transport.
• Facilitates the appropriate utilization of air and ground medical resources.
• Utilizes various types of maps to expeditiously process transport request.
• Coordinates all flight following and ground transport tracking for all Apollo Aircraft and Ground Transport Units.
• Relays patient reports to hospitals and schedules ground ambulances for patient transfers to hospitals.
• Acts as a liaison for all transports.
• Performs general secretarial and housekeeping duties.
• Assist the office staff at Apollo in any assigned task that may be required.
• Upholds Apollo policies and procedures.
• Creates and maintains meaningful internal and external relationships.

Preferred Qualifications:

• Experience in dispatching with high volume
• Excellent phone and customer service skills
• Radio communications experience
• Able to multi-task and remain calm under pressure
• Possess a valid driver license
• Excellent computer and data entry skills
• Competency in reading different types of maps and familiarity with the geographic regions serviced
• High School diploma or equivalent required
• Ability to obtain International Association of Medical Transport Communications Specialists (IAMTCS) Certified Flight Communicator
• Current knowledge of F.C.C. regulations relating to EMS, Law Enforcement, and Fire
• Working knowledge and practical application of telecommunication systems associated with Public Safety

Must be able to work 12 hr. shifts, days, nights, weekends, and holidays

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 3×12
• 4×12
• Day shift
• Holidays
• Night shift
• Weekend availability

Experience:

• Data entry: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location