APR Consulting Inc Hiring for Automotive Call Center Agent Job at Galesburg, MI Full Time

An aerospace/manufacturing client is looking for an Automotive Call Center Agent that will provide warranty support, direct, and adjudicate product warranty repairs via phone and electronic communication for customers that utilize Roadranger services, and assist with aftermarket sales/promotions.

LOCATION: Galesburg, MI 49053
POSITION: Automotive Call Center Agent
PAY RATE: $25/hr.
CONTRACT: 18 months or longer
SHIFT: 1st shift, Flexible 8 hour shifts between 8 am – 7 pm EST.
M-F with occasional Saturday ( 10 am – 3pm)

**This is a technical contact center assisting truck dealer technicians and parts counter employees with technical repair guidance or part assistance. (For example Automotive mechanic/ technician experience).**

RESPONSIBILITIES:

• The primary function of the Customer Experience Representative (CER) will provide warranty support, direct and adjudicate product warranty repairs via phone and electronic communication for customers that utilize Roadranger services, and assist with aftermarket sales/promotions. This individual will help identify emerging trends that affect the customers experience with our products, use data analytics, and observations to drive product reliability and functionality improvements through the organization, create and deliver custom training to customer experience representatives based on his or her discoveries.
• Assist in accurately determining failure root cause by utilizing diagnostic procedures, repair strategies, part requirements, labor hours, and technical or other assistance related to the repair.
• Use current business tools and data analytics to discover emerging trends, product improvement opportunities, and system enhancements to improve the customers experience with the company
• Ability to Interpret electronic data to prescribe repair strategies for all products
• Thorough understanding of vehicle assemblies, engine/transmission power trains, drive train components, vehicle electrical/electronic systems including wiring, data links, actuators, etc.
• Technical hands on vehicle experience for diagnosing and troubleshooting engine, transmission, brake systems, and other vehicle related problems including drivability and fault/no-fault related symptoms
• Strong technical skills/knowledge of all the company’s Truck products
• Expertise/knowledge regarding automotive and truck industry methodologies and tools for supporting service of vehicle systems at the dealership level
• Support teammates and other departments as needed
• Represent the company in a courteous, ethical, and professional manner at all times
• Ability to work flexible hours
• Administer the company’s Truck Component product warranties per published guidelines

QUALIFICATIONS:

• High School Diploma or GED required
• 1-3 years of experience in role
• This is a technical contact center assisting truck dealer technicians and parts counter employees with technical repair guidance or part assistance. (For example Automotive mechanic/ technician experience

At a minimum, a 7-year background check, education verification, employment verification, and drug screen will be conducted upon hire. Your suitability for employment is contingent upon successfully passing these required pre-employment screenings.

About our Client:
One of the leading global manufacturers of machine and hydraulic parts in the Aerospace and Defense industry

About APR:
Since 1980 APR Consulting, Inc. has provided professional recruiting and contingent workforce solutions to a diverse mix of clients, industries, and skill sets nationwide.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Don’t miss out on this amazing opportunity! If you feel your experience is the matched for this position, apply today and join our team. We look forward to working with you!

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