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Job Description
Supervising Dispatcher- Arrow Security Long Island Region
Schedules 1130pm-630am 3pm-1130pm
Position Summary: Arrow Security is seeking a professional and resourceful Supervising Dispatcher to join our Operations team in the Long Island region. This individual will be responsible for overseeing the day-to-day maintenance of scheduling coverage, managing tour commanders, and making quick, responsible company-driven decisions.
The Supervising Dispatcher will work closely with Operations and HR departments to ensure compliance with federal and state regulations and promote a culture of respect and integrity that aligns with Arrow’s mission to provide an exceptional employee and client experience.
WHY SHOULD YOU CONSIDER WORKING AT ARROW SECURITY?
Wouldn’t you like to be part of an organization that respects and values all its people? Where each person can make a difference and be heard because every person’s role in this organization is important? At Arrow Security, we challenge our people in a beneficial way to grow both personally and professionally. We strive to offer the best compensation, benefits, flexibility, and unique perks possible while promoting a positive work life balance. At Arrow, we understand how important this is to our people. And our people are important to us.
Here is some of what we offer our valued security staff:
- COMPREHENSIVE HEALTH BENEFITS PACKAGES!
- WEEKLY PAY!
- PAID TIME OFF/PAID VACATION!
- 401K
- EMPLOYEE REFERRAL BONUS PROGRAMS!
- PHENOMINAL OPERATIONS/OFFICE TEAM TO WORK WITH!
- EMPLOYEE PERKS PROGRAM – AMAZING DISCOUNTS ON EVERYDAY PURCHASES!
Essential Job Responsibilities:
- Manage a team of 3-4 dispatchers on duty
- Maintain and mentor staff through continuous, on the job, training
- Ability to multi-task and make quick, responsible decisions using critical thinking skills
- Achieve Command Center objectives by managing staff KPIs and evaluating activities
- Foster personal growth opportunities for team members
- Operate within a team-oriented and collaborative culture, actively sharing best practices and identifying opportunities for improvement
- Enter required data and reconcile input with documentation
- Participate in special projects and perform other duties as assigned
- Display empathy towards, actively listen to, and communicate clearly with employees to ensure their needs are understood and addressed, creating a positive experience for the Arrow Security team
- Determine the full extent of customer needs and apply different approaches to achieve desired outcomes
- Handle basic customer complaints and problems with minimal assistance, recognizing personal limitations and seeking assistance from appropriate personnel as needed
Minimum Qualifications:
-
- Minimum 1 year of dispatching experience, preferably in the Security industry
- Working knowledge of computer software/applications, experience in WinTeam a plus!
- Administrative, call center, or clerical duties preferred (but not required)
- High school diploma or GED
- Proof of residence/right to work in the US
Competitive salary based on experience, please include resume with application
Founded in 1985, we have perfected our approach to high quality security. As a true Super Regional guarding company, we are large enough to provide our clients and officers with the resources, technology, and supervision to deliver a superior security program while being nimble enough to react quickly and deliver an exceptional customer and employee experience. We Care* about our Officers and make sure to take care of the people that take care of our clients.
Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outline by federal, state and local laws.
If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at [email protected]. Please include your full name, contact information and details about your request in the email.
Company Description
Wouldn’t you like to be part of an organization that respects and values all of its people? Where each person can make a difference and be heard because every person’s role in the organization is important? At Arrow Security, we challenge our people in a beneficial way to grow both personally and professionally. We strive to offer the best compensation, benefits, flexibility and unique perks possible while promoting a positive work life balance. At Arrow, we understand how important this is to our people. And our people are important to us.
With over 2,000 employees and growing every day, Arrow Security has a great track record, reputation and company values; We offer an enjoyable and collaborative culture with great communication and respect in a safe workplace. At Arrow Security, “We Care” is our Motto. And we make sure to take care of the people who take care of our clients.
Wouldn’t you like to be part of an organization that respects and values all of its people? Where each person can make a difference and be heard because every person’s role in the organization is important? At Arrow Security, we challenge our people in a beneficial way to grow both personally and professionally. We strive to offer the best compensation, benefits, flexibility and unique perks possible while promoting a positive work life balance. At Arrow, we understand how important this is to our people. And our people are important to us. With over 2,000 employees and growing every day, Arrow Security has a great track record, reputation and company values; We offer an enjoyable and collaborative culture with great communication and respect in a safe workplace. At Arrow Security, “We Care” is our Motto. And we make sure to take care of the people who take care of our clients.
