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Job Description
Arvato Supply Chain Solutions is hiring a customer obsessed and relationship driven Account Manager to manage our services for a leading Hi Tech Client and lead a team of Client Service Representatives. In this role, you will have P&L ownership, supervise program execution and changes to the scope of the program. Maintaining a good communication and working relationship with clients and key decision makers internally within the organization is critical to the success of the company and the client’s expectations. You will also serve as a liaison between the client’s expectations and the operational output to meet or exceed established SLA’s. Success in this role will be determined by achieving key targets related to financial performance, timely service, scope control and growth.
Overall Responsibilities:
- You will be in charge of order management for both international and domestic, since when order is placed until have it delivered, monitoring inventory movements and processes related to customer specific requirements, follow up to ensure program requirements are met, provide customer support, and track material in transit to provide accurate status.
- Service Delivery Representatives also work closely with operations such as inbound, picking and packing and outbound to ensure SLA’s are met on a daily basis, as well as, prepare for and participate in quarterly business reviews with the customer.
- In this role, you will also manage BOM (Bill of Materials), product life cycle, pricing, procurement, and product status. You will also prepare and maintain status reports, modify schedules, prepare project reports for management, clients, or others.
- You will also be responsible for assisting the Account Manager in providing technical advice and resolving problems, overseeing the customer account to ensure SLA’s (service level agreements are met and create and maintain reports as required by the customer.
Minimum Requirements
- 3+ years of Customer Service Experience
- Computer literate in Microsoft Office, including intermediate level in Excel
Preferred Qualifications and Key Traits
- Customer Service experience and SAP knowledge a preferred
- 3PL or Logistics experience required
About our company:
Arvato – the spirit of solutions!
We at Arvato provide a comprehensive range of services and solutions to our business partners in the consumer electronics, high-tech, telecommunication, networking and industrial sectors. With more than five decades of experience and our global footprint we create value for our customers and ensure that they are well equipped for the challenges of their markets.
Arvato is a part of Arvato AG/ Bertelsmann, an internationally networked outsourcing provider. More than 65,000 employees design and implement solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to the creation and distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media. Arvato is a wholly-owned subsidiary of Bertelsmann SE & Co. KGaA.
Arvato is an Equal Opportunity Employer and values the array of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.
Company: Arvato Digital Services LLC
Country: United States of America
State/Region: Wisconsin
City: Pleasant Prairie
Postal Code: 53158
Job ID: 215487
